Provision of information regarding transaction assistance availability

• US 20040203633A1
• Filed: 03/28/2002
• Published: 10/14/2004
• Est. Priority Date: 03/28/2002
• Status: Abandoned Application

• Current Assignee: Intel Corporation
• Original Assignee: Intel Corporation
• Inventors: Knauerhase, Robert C., Sengupta, Uttam, Deshpande, Nikhil M., Nguyen, Du V.
• Application Number:
  US10/112,388
• Publication Number:
  US 20040203633A1
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

According to the invention, the provision of information regarding transaction assistance availability in a transaction environment is disclosed. According to an embodiment, a method comprises determining the location of a mobile device; determining the availability of transaction assistance; and transmitting information regarding availability of transaction assistance to the mobile device.

Claims

1. A mobile device comprising:

a communication link to a service provided in a transaction environment, the service to provide information concerning transaction assistance availability in the transaction environment; and

a display device, the display device to provide a display based at least in part on the information concerning transaction assistance availability.

2. The mobile client device of claim 1, wherein:

the service locates the mobile device in the transaction environment;

or

the mobile client device detects the service in the transaction environment and informs the service regarding the location of the mobile client device.

3. The mobile client device of claim 1, wherein the information includes information regarding whether a transaction station is open.

4. The mobile client device of claim 3, wherein the information includes information regarding the number of transactants waiting for service at the transaction station.

5. The mobile client device of claim 4, wherein the information includes an estimated waiting time for service at the transaction station.

6. The mobile client device of claim 5, wherein the information includes information regarding the availability of a transaction assistant to provide assistance.

7. A transaction assistance information system comprising:

a wireless network in a transaction environment; and

a connection point, the connection point to provide a communications link with a mobile client device that is located within the transaction environment, the wireless network to provide information regarding availability of transaction assistance to the mobile client device.

8. The transaction assistance information system of claim 7, wherein the information regarding availability of transaction assistance includes information regarding whether a transaction station is currently in operation.

9. The transaction assistance information system of claim 8, wherein the information regarding availability of transaction assistance includes information regarding the number of transactants waiting for service at the transaction station and the estimated waiting time for service at the transaction station.

10. The transaction assistance information system of claim 9, further comprising a detector to determine the number of transactants waiting for service at the transaction station.

11. The transaction assistance information system of claim 7, wherein the information regarding availability of transaction assistance includes information regarding the availability of transaction assistants to assist transactants in the transaction environment.

12. The transaction assistance information system of claim 7, wherein the wireless local area network utilizes an instant messaging system.

13. The transaction assistance information system of claim 12, wherein the information regarding availability of transaction assistance is provided as a buddy list or as a supplement to a buddy list, the buddy list including transaction assistants in the transaction environment.

14. A transaction assistance information system comprising:

a means for locating a mobile client device of a transactant in a transaction environment;

a means for determining transaction assistance availability for the transactant; and

a means for providing information regarding transaction assistance availability to the mobile client device.

15. The transaction assistance information system of claim 14, wherein the means for determining transaction assistance availability comprises:

a means for determining a number of transactants who are in line for service at a transaction station; and

a means for estimating the time required to wait for transaction assistance at the transaction station.

16. The transaction assistance information system of claim 14, wherein the means for determining transaction assistance availability comprises:

a means for determining the availability of transaction assistants to assist a transactant.

17. The transaction assistance information system of claim 14, wherein the means for locating a mobile client device includes a means for determining in which of a plurality of regions in the transaction environment the mobile client device is located.

18. The transaction assistance information system of claim 17, wherein the transaction assistance information system provides information that is based at least in part on the region in which the mobile client device is located.

19. A method comprising:

determining the location of mobile device in a transaction environment;

determining the availability of transaction assistance in the transaction environment; and

transmitting information regarding availability of transaction assistance to the mobile device.

20. The method of claim 19, wherein the information regarding availability of transaction assistance includes information regarding whether a transaction station is currently open.

21. The method of claim 20, wherein the information regarding availability of transaction assistance includes the number of transactants waiting for service at the transaction station.

22. The method of claim 21, wherein the number of transactants waiting for service at the transaction station is determined automatically.

23. The method of claim 22, wherein the information regarding availability of transaction assistance includes an estimated waiting time for service for the transaction station.

24. The method of claim 19, wherein the transaction environment is a retail store.

25. A machine-readable medium having stored thereon data representing sequences of instructions that, when executed by a processor, cause the processor to perform operations comprising:

determining the location of mobile device in a transaction environment;

determining the availability of transaction assistance in the transaction environment; and

transmitting information regarding availability of transaction assistance to the mobile device.

26. The medium of claim 25, wherein the information regarding availability of transaction assistance includes information regarding whether a transaction station is currently open.

27. The medium of claim 26, wherein the information regarding availability of transaction assistance includes the number of transactants waiting for service at the transaction station.

28. The medium of claim 27, wherein the number of transactants waiting for service at the transaction station is determined automatically.

29. The medium of claim 28, wherein the information regarding availability of transaction assistance includes an estimated waiting time for service for the transaction station.

30. The medium of claim 25, wherein the transaction environment is a retail store.