Method of transition between wireless voice and data transmissions
First Claim
Patent Images
1. A method of transitioning between voice and data communications with a mobile vehicle, comprising:
- sending a switch-to-voice command signal from a call center modem pool to the mobile vehicle;
receiving a vehicle switch-to-voice acknowledgement signal at the call center; and
switching a call from the call center modem pool to a call center advisor in response to the vehicle switch-to-voice acknowledgement signal.
14 Assignments
0 Petitions
Accused Products
Abstract
The invention provides a method of transitioning between voice and data communications with a mobile vehicle. A switch-to-voice command signal is sent from a call center modem pool to the mobile vehicle, and a vehicle switch-to-voice acknowledgement signal is received at the call center. A call from the call center modem pool is switched to a call center advisor in response to the vehicle switch-to-voice acknowledgement signal.
30 Citations
28 Claims
-
1. A method of transitioning between voice and data communications with a mobile vehicle, comprising:
-
sending a switch-to-voice command signal from a call center modem pool to the mobile vehicle;
receiving a vehicle switch-to-voice acknowledgement signal at the call center; and
switching a call from the call center modem pool to a call center advisor in response to the vehicle switch-to-voice acknowledgement signal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
-
-
17. A computer usable medium including a program for transitioning between voice and data communications with a mobile vehicle, comprising:
-
computer program code to send a switch-to-voice command signal from a call center modem pool to the mobile vehicle;
computer program code to receive a vehicle switch-to-voice acknowledgement signal at the call center; and
computer program code to switch a call from the call center modem pool to a call center advisor in response to the vehicle switch-to-voice acknowledgement signal. - View Dependent Claims (18, 19, 20, 21, 22)
-
-
23. A system for transitioning between voice and data communications with a mobile vehicle, comprising:
-
means for sending a switch-to-voice command signal from a call center modem pool to the mobile vehicle;
means for receiving a vehicle switch-to-voice acknowledgement signal at the call center; and
means for switching a call from the call center modem pool to a call center advisor in response to the vehicle switch-to-voice acknowledgement signal. - View Dependent Claims (24, 25, 26, 27, 28)
-
Specification