Please download the dossier by clicking on the dossier button x
×

Mobile care framework

  • US 20040203755A1
  • Filed: 04/09/2004
  • Published: 10/14/2004
  • Est. Priority Date: 04/11/2003
  • Status: Abandoned Application
First Claim
Patent Images

1. A method of providing customer care within a mobile care framework, comprising:

  • capturing device profile data over-the-air from a device agent within a mobile device;

    correlating the device profile data to a database of known mobile device issues and associated solutions to the mobile device issues; and

    selectively forwarding to the mobile device over-the-air at least one of the solutions for execution by the device agent.

View all claims
  • 3 Assignments
Timeline View
Assignment View
    ×
    ×