Digital transcription system and method

• US 20040204941A1
• Filed: 12/23/2003
• Published: 10/14/2004
• Est. Priority Date: 03/28/2003
• Status: Abandoned Application

• Current Assignee: Wetype4ucom Incorporated
• Original Assignee: WETYPE4U
• Inventors: Boterweg, Scott C., Atacan, Fazil, Jha, Pavan, Austin, Philip, Bhartiya, Devesh, Haase, Yorck P., Israch, David, Gupta, Alind
• Application Number:
  US10/746,336
• Publication Number:
  US 20040204941A1
• Time in Patent Office: Days
• US Class Current: 704/240
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications

Abstract

A digital voice transcription system and method is provided having a digital communication network and a first server operatively coupled to the digital communication network. The first server stores a digital transcription job file corresponding to an author'"'"'s voice and allocates stored job files for transcription. A second server corresponding to a transcription center is operatively coupled to the digital communication network. The second server is in digital communication with the first server and is arranged to initiate transfer of digital transcription job files allocated to the second server from the first server to the second server.

Claims

1. A digital voice transcription system comprising:

a digital communication network;

a first server operatively coupled to the digital communication network, the first server storing a digital transcription job file corresponding to an author'"'"'s voice, the first server allocating stored job files for transcription;

a second server corresponding to a transcription center operatively coupled to the digital communication network, the second server being in digital communication with the first server, the second server arranged to initiate transfer of digital transcription job files allocated to the second server from the first server to the second server.

2. The digital voice transcription system of claim 1, wherein the first server generates and transmits a message to the second server indicating that a job has been allocated to the corresponding to at least one transcription center.

3. The digital voice transcription system of claim 1, further comprising a voice file converter operatively coupled to the digital communication network, the voice file converter converting digitized audio files into digital transcription job files having a system standard encoding format.

4. The digital voice transcription system of claim 3, wherein the voice file converter transfers the digital transcription job files and job attributes corresponding to at least one of the author and a job priority to the first server.

5. The digital voice transcription system of claim 3, further including:

a telephone network;

a voice recorder operatively coupled to the voice file converter and the telephone network, the voice recorder creating the digitized voice file from a call received via the telephone network.

6. The digital voice transcription system of claim 1, further including:

an audio input device; and

a customer computer operatively coupled to the digital communication network and the audio input device, the customer computer arranged to;

receive audio from the audio input device, the received audio corresponding to the author'"'"'s voice;

receive data from the author corresponding to at least one predetermined job attribute;

convert the received audio to the digital transcription job file, the digital transcription job file being in a standard system encoding format; and

transfer the digital transcription job file and at least one predetermined job attribute to the first server.

7. The digital voice transcription system of claim 1, wherein the standard system format is MP3.

8. The digital voice transcription system of claim 2, wherein the first server includes:

a first file transfer agent, the first file transfer agent managing file transfers between the first server and the second server; and

a first communication server, the first communication server managing messaging communications between the first server and the second server, the messaging communications including the message sent to the second server indicating that a job has been allocated to the corresponding to at least one transcription center.

9. The digital voice transcription system of claim 1, wherein the allocation by the first server includes allocation to a second server and a transcriptionist, the digital voice transcription system further including a transcriptionist workstation in operative digital communication with the second server, the transcriptionist workstation:

receiving a digital voice transcription job allocated to the transcriptionist corresponding to the transcriptionist workstation;

sending status updates to the second server, the status updates including data indicating the status of the transcription of the digital voice transcription job; and

sending a transcribed digital voice transcription job to the second server.

10. The digital voice transcription system of claim 9, further including a quality control workstation in operative digital communication with the second server, the quality control workstation:

receiving a transcribed digital voice transcription job from the second server;

sending status updates to the second server, the status updates including data indicating the status of review of the transcribed digital voice transcription job; and

sending a reviewed transcribed digital voice transcription job to the second server.

11. The digital voice transcription system of claim 1, wherein the first server includes a first display monitor operable to display a first job management display screen, the first job management display screen providing:

an indication of the status of communication between the first server and the second server;

a listing of unallocated digital transcription jobs; and

a listing of running digital transcription jobs.

12. The digital voice transcription system of claim 11, wherein the listing of allocated jobs includes attributes corresponding to each allocated job, the attributes including an author account number, a job identification number, a job priority, an assigned transcriptionist identification number, an assigned transcription center identification number and a duration of the audio dictation.

13. The digital voice transcription system of claim 1, wherein the second server includes a second display monitor operable to display a second job management display screen, the second job management display screen providing:

a plurality of selectable stage tabs corresponding to selected stages of digital transcription job completion; and

a job information grid, the job information grid providing information corresponding to each job allocated to the second server for a selected stage.

14. The digital voice transcription system of claim 13, wherein the information corresponding to each job allocated to the second server provided in the job information grid for a selected stage includes a job identification number, a job priority, an assigned transcriptionist identification number and a due date and time for completion of the digital transcription job.

15. A digital voice transcription method comprising:

storing a digital transcription job file corresponding to an author'"'"'s voice,

allocating stored job files for transcription, allocation including assigning a transcription center and transcriptionist;

transferring digital transcription job files allocated to the transcription center to a server corresponding to the allocated transcription center, the file transfer being initiated by the server corresponding to the allocated transcription center.

16. The method of claim 15, further comprising transmitting a message to the server indicating that a job has been allocated to the corresponding at least one transcription center.

17. The method of claim 15, further comprising converting digitized audio files into digital transcription job files having a system standard encoding format.

18. The method of claim 17, further comprising storing job attributes corresponding to at least one of the author and a job priority for each digital transcription job file.

19. The method of claim 17, further including:

receiving a call from an author via a telephone network;

creating the digitized voice file from the call received via the telephone network.

20. The method of claim 15, further including:

receiving audio from an audio input device coupled to a customer computer, the received audio corresponding to the author'"'"'s voice;

receiving data from the author corresponding to at least one predetermined job attribute; and

using the customer computer to convert the received audio to the digital transcription job file, the digital transcription job file being in a standard system encoding format.

21. The method of claim 20, wherein the standard system format is MP3.

22. The method of claim 15, further including:

providing a digital voice transcription job allocated to the transcriptionist to a transcriptionist workstation corresponding to the transcriptionist;

sending a first status update to the server, the first status update including data indicating the status of the transcription of the digital voice transcription job; and

sending a transcribed digital voice transcription job to the server.

23. The method of claim 22, further including:

providing a transcribed digital voice transcription job to a quality control workstation;

sending a second status update to the server, the second status update including data indicating the status of review of the transcribed digital voice transcription job; and

sending a reviewed transcribed digital voice transcription job to the server.

24. The method of claim 15, further comprising:

tracking unallocated digital transcription jobs and running allocated digital transcription jobs;

displaying a listing of the unallocated digital transcription jobs; and

displaying a listing of the running digital transcription jobs.

25. The method of claim 24, wherein the listing of allocated jobs includes attributes corresponding to each allocated job, the attributes including an author account number, a job identification number, a job priority, an assigned transcriptionist identification number, an assigned transcription center identification number and a duration of the audio dictation.

26. The method of claim 15, further comprising:

providing a plurality of selectable stage tabs corresponding to selected stages of digital transcription job completion; and

displaying a job information grid, the job information grid providing information corresponding to each job allocated to the server for a selected stage.

27. The method of claim 26, wherein the information corresponding to each job allocated to the server provided in the job information grid for a selected stage includes a job identification number, a job priority, an assigned transcriptionist identification number and a due date and time for completion of the digital transcription job.

28. A digital transcription method for a transcription system having a centralized location and at least one transcriptionist center in which at least one transcriptionist is assigned to each of the at least one transcriptionist centers, the method comprising:

receiving a transcription job at the centralized location;

allocating the transcription job to a transcription center and transcriptionist, the allocated transcription center initiating transfer of the allocated job from the centralized location to the allocated transcription center;

processing the transcription job within the allocated transcription center to create a transcribed document; and

transferring the transcribed document to the centralized location.

29. The method of claim 28, wherein each transcription job includes a digitized audio file and a corresponding set of attributes, processing the transcription job comprising:

writing a job entry to a database for the transcription job, the job entry including the attributes for the transcription job;

providing the transcription job to a transcription workstation corresponding to the allocated transcriptionist; and

transcribing the transcription job.

30. The method according to claim 29, further comprising quality control checking the transcribed job.

31. The method according to claim 30, wherein the quality control checking comprises:

assigning a quality control operator at the allocated transcription center;

queuing the transcribed job for quality control review by the assigned quality control operator; and

providing the transcribed job to a quality control workstation corresponding to the assigned quality control operator.

32. The method according to claim 28, further comprising:

receiving a voice file from an author;

converting the voice file into a system standard digital transcription file;

storing the system standard digital transcription file at the centralized location.

33. The method according to claim 29, wherein the attributes include a priority for the corresponding transcription job, a transcriptionist ID for the allocated transcriptionist and a transcription center ID for the allocated transcription center.

34. The method according to claim 28, further comprising storing set-up data on a user'"'"'s computer, the set-up data facilitating automatic submission of a transcription job from the user'"'"'s computer to the centralized location.

35. The method according to claim 34, wherein the setup data includes one or more of an email destination address corresponding to a system email address for the submission of transcription jobs, a default job priority, a default template and an FTP destination corresponding to a TCP/IP address for the submission of transcription jobs.