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Method and system for enhancing customer loyalty

  • US 20040204992A1
  • Filed: 04/14/2003
  • Published: 10/14/2004
  • Est. Priority Date: 04/14/2003
  • Status: Active Grant
First Claim
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1. A system for enhancing customer loyalty, the system comprising:

  • an input module for receiving customer identification information for identifying a customer;

    a weigh station comprising a weigh scale for determining a weight of a product, and a weigh station display for displaying information;

    a storage module for storing a plurality of customer profiles for a plurality of customers wherein each customer in the plurality of customers has an associated customer profile;

    an information retrieval module for receiving the customer identification information from the input module and for, when the customer is in the plurality of customers, retrieving the associated customer profile, the information retrieval module being linked for communication with the storage module and the input module; and

    , an information processing means for, when the customer is in the plurality of customers, providing associated customer-specific information based on the associated customer profile to the weigh station display, the information processing module being linked for communication with the weigh station display and the information retrieval module.

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