E-business competitive measurements

• US 20040205100A1
• Filed: 03/06/2003
• Published: 10/14/2004
• Est. Priority Date: 03/06/2003
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated (Kyndryl Holdings, Inc.)
• Original Assignee: International Business Machines Corporation
• Inventors: Smetanka, Terence Dale, Vijayan, Geetha, Olsson, Stig Arne
• Granted Patent: US 8,527,620 B2
• Time in Patent Office: Days
• US Class Current: 709/200
• CPC Class Codes: G06F 11/0706 the processing taking place on a specific hardware platform or in a specific software environment
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/302 where the computing system component is a software system
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

An example of a solution provided here comprises providing a generic task list, and applying the generic task list to a first business process and a second business process. Applying the generic task list includes mapping a transaction step in the first business process to a similar transaction step in the second business process. Another example of a solution comprises mapping a transaction step in a first application to a similar transaction step in a second application, a current threshold value, and a supporting application, inputting performance measures for the first and second applications, and outputting a performance comparison report, based on the mapping and the performance measures. The mapping, the inputting, and the outputting may be performed for a plurality of transaction steps in the first application and a plurality of transaction steps in the second application.

Claims

1. A method for doing evaluation in a network environment, said method comprising:

providing a generic task list; and

applying said generic task list to a first business process and a second business process;

wherein said applying includes mapping a transaction step in said first business process to a similar transaction step in said second business process.

2. The method of claim 1, further comprising:

receiving performance measures for said first and second business processes; and

creating a performance comparison report, based on said mapping and said performance measures.

3. The method of claim 2, wherein said creating a performance comparison report further comprises associating at least one of said performance measures with a corresponding current threshold value.

4. The method of claim 2, further comprising:

repeating said receiving and said creating, over a time period of at least several weeks; and

producing a trend report for said time period, based on said performance measures.

5. The method of claim 2, further comprising:

establishing at least one new threshold value for said first business process, based on said performance measures.

6. The method of claim 5, further comprising:

documenting said at least one new threshold value; and

managing said first business process;

whereby said first business process is measured against said at least one new threshold value.

7. The method of claim 1, further comprising:

mapping said transaction step in said first business process to a supporting application; and

to a current threshold value.

8. The method of claim 1, further comprising providing a report template.

9. A method for doing evaluation in a network environment, said method comprising:

mapping a transaction step in a first application to;

a similar transaction step in a second application;

a current threshold value; and

a supporting application;

inputting performance measures for said first and second applications; and

outputting a performance comparison report based on said mapping and said performance measures;

wherein said mapping, said inputting, and said outputting may be performed for a plurality of transaction steps in said first application and a plurality of transaction steps in said second application.

10. The method of claim 9, wherein said mapping a transaction step in a first application to a similar transaction step further comprises:

mapping by generic task group from a customer'"'"'s perspective.

11. The method of claim 9, wherein said outputting further comprises:

associating a representation of said transaction step in said first application with representations of;

said similar transaction step in said second application;

a current threshold value;

a supporting application; and

a corresponding set of statistics.

12. The method of claim 9, further comprising:

receiving data from a production environment; and

deriving statistics from said data.

13. A system for doing evaluation in a network environment, said system comprising:

means for mapping a transaction step in a first application to;

a similar transaction step in a second application;

a current threshold value; and

a supporting application;

means for inputting performance measures for said first and second applications; and

means for outputting a performance comparison report based on said mapping and said performance measures;

wherein said means for mapping, said means for inputting, and said means for outputting may operate for a plurality of transaction steps in said first application and a plurality of transaction steps in said second application.

14. The system of claim 13, wherein said means for mapping a transaction step in a first application to a similar transaction step further comprises:

means for mapping by generic task group from a customer'"'"'s perspective.

15. The system of claim 13, wherein said means for outputting further comprises:

means for associating a representation of said transaction step in said first application with representations of;

said similar transaction step in said second application;

a current threshold value;

a supporting application; and

a corresponding set of statistics.

16. The system of claim 13, further comprising:

means for receiving data from a production environment; and

means for deriving statistics from said data.

17. A computer-usable medium having computer-executable instructions for doing evaluation in a network environment, said computer-executable instructions comprising:

means for mapping a transaction step in a first application to;

a similar transaction step in a second application;

a current threshold value; and

a supporting application;

means for inputting performance measures for said first and second applications; and

means for outputting a performance comparison report based on said mapping and said performance measures;

wherein said means for mapping, said means for inputting, and said means for outputting may operate for a plurality of transaction steps in said first application and a plurality of transaction steps in said second application.

18. The computer-usable medium of claim 17, wherein said means for mapping a transaction step in a first application to a similar transaction step further comprises:

means for mapping by generic task group from a customer'"'"'s perspective.

19. The computer-usable medium of claim 17, wherein said means for outputting further comprises:

means for associating a representation of said transaction step in said first application with representations of;

said similar transaction step in said second application;

a current threshold value;

a supporting application; and

a corresponding set of statistics.

20. The computer-usable medium of claim 17, further comprising:

means for receiving data from a production environment; and

means for deriving statistics from said data.