User-configurable real-time drive-thru timing system

• US 20040210474A1
• Filed: 04/16/2003
• Published: 10/21/2004
• Est. Priority Date: 04/16/2003
• Status: Abandoned Application

• Current Assignee: ERC, Inc.
• Original Assignee: ERC, Inc.
• Inventors: Nix, Johnny Hoyt Jr., Hart, Charles Eric
• Application Number:
  US10/414,955
• Publication Number:
  US 20040210474A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

User-configurable drive-thru timing system that monitors performance and generates real-time messages and reports in real-time. System monitors vehicles in a drive-thru and the displays to drive-thru employees user-configurable text and information, such as user-selected timing information or whether employees are meeting, or failing to meet, user-defined goals. Positive reinforcement that goals are being met encourages employees to provide fast and courteous drive-thru service. System allows the generation of reports in real-time, where the reports provide detailed information regarding the service provided to each vehicle. The system also communicates with other business computer components, such as POS terminals, which allows such systems to provide enhanced features relating to drive-thru service.

Claims

1. A user-configurable, real-time drive-thru system for analyzing and reporting the time to serve customers in a restaurant drive-thru having at least one vehicle detection device, comprising:

at least one display, wherein said at least one display is viewable by an operator of said restaurant drive-thru;

a drive-thru timer, in communication with said at least one vehicle detection device, wherein said drive-thru timer collects vehicle event information, said vehicle event information based at least in part on the location of a vehicle in the restaurant drive-thru; and

a control and reporting module, in communication with said drive-thru timer, wherein said control and reporting module is operable to receive said vehicle event information from said drive-thru timer, and wherein said control and reporting module is operable to receive at least one operator configurable message for subsequent display on said at least one display.

2. The system of claim 1, wherein said at least one operator configurable message is an operator configurable text message.

3. The system of claim 1, wherein said control and reporting module is further operable to calculate, using said vehicle event information, vehicle timing data comprising the elapsed time the vehicle remains in said drive-thru.

4. The system of claim 1, wherein said drive-thru timer receives said at least one operator configurable message from said control and reporting module, and wherein said drive-thru timer displays said operator configurable message to said operator via said at least one display.

5. The system of claim 1, wherein said control and reporting module is operable to receive at least one operator-configurable timing goal.

6. The system of claim 5, wherein said drive-thru timer receives said at least one operator-configurable goal from said control and reporting module.

7. The system of claim 5, wherein said drive-thru timer displays one of said at least one operator-configurable messages based on the at least one operator-configurable timing goal.

8. The system of claim 1, wherein said at least one display comprises at least one display operable to display messages in at least two colors.

9. The system of claim 1, wherein said control and reporting module comprises a network interface, and wherein said control and reporting module is remotely accessible via said network interface.

10. The system of claim 9, wherein said control and reporting module is in electrical communication with a point of sale (POS) terminal.

11. The system of claim 1, wherein said control and reporting module resides outside of said drive-thru timer.

12. A method for displaying operator-configurable messages in a drive-thru system, comprising:

providing a drive-thru timer, in communication with at least one vehicle detection device, wherein said drive-thru timer collects vehicle event information based in part on the location of a vehicle in a drive-thru; and

displaying on at least one display, an operator-configurable message based at least in part on said vehicle event information.

13. The method of claim 12, wherein the step of displaying said operator-configurable message comprises displaying an operator-configurable message consisting of letters.

14. The method of claim 12, further comprising providing a control and reporting module, wherein said control and reporting module receives said vehicle event information from said drive-thru timer, and wherein said control and reporting module receives the operator-configurable message for display on said at least one display.

15. The method of claim 14, further comprising the step of calculating vehicle timing data based on said vehicle event information, said vehicle timing data comprising the elapsed time the vehicle remains in said drive-thru.

16. The method of claim 14, wherein said control and reporting module receives at least one operator-configurable timing goal.

17. The method of claim 16, wherein said drive-thru timer receives said at least one operator-configurable goal from said control and reporting module and therein the step of displaying on at least one display, an operator-configurable message comprises displaying, on the at least one display, based at least in part on said vehicle event information and on the at least one operator-configurable timing goal.

18. The method of claim 14, wherein displaying on at least one display an operator-configurable message comprises displaying said at least one operator-configurable message in at least two colors.

19. The method of claim 14, further comprising accessing said control and reporting module remotely.

20. The method of claim 19, wherein said control and reporting module communicates with a point of sale (POS) terminal.