SYSTEM AND METHOD FOR MANAGING BUSINESS MACHINE ASSETS

• US 20040215468A1
• Filed: 04/23/2003
• Published: 10/28/2004
• Est. Priority Date: 04/23/2003
• Status: Abandoned Application

• Current Assignee: Pitney Bowes Incorporated (Böwe Systec AG)
• Original Assignee: Pitney Bowes Incorporated (Böwe Systec AG)
• Inventors: Goldson, John D., Hogan, Mark E., Duedall, Paul Ernest, Doeberl, Terrence M.
• Application Number:
  US10/249,613
• Publication Number:
  US 20040215468A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

Systems and methods for managing business machine assets are described. In one configuration, the system manages consumable usage including predicting usage, predicting replacement times, monitoring consumables fraud and providing consumable usage reports. Business machine usage data is used to predict expected consumables usage. The expected consumables usage is then compared to actual consumables usage in order to determine compliance. In another configuration, the system manages service and maintenance issues including trends and compliance.

Claims

1. A method for tracking consumable usage in business machines comprising:

obtaining business machine usage data;

obtaining consumable usage data;

obtaining consumable benchmark data;

determining consumable usage compliance according to the benchmark data; and

reporting consumable compliance information.

2. The method of claim 1 wherein:

the consumable benchmark data includes nominal and tolerance capacity data associated with business machine usage data;

the consumable usage data includes a number of consumable units used; and

a determination of compliance indicating noncompliance and underutilization of consumables is reported as a potential consumables misuse.

3. The method of claim 1 wherein:

the consumable usage data comprises data over a group of business machines.

4. The method of claim 1 wherein:

the group of business machines is selected according to business machine type.

5. The method of claim 1 wherein:

the group of business machines is selected according to the consumable type.

6. The method of claim 1 wherein:

the group of business machines is selected according to location data.

7. The method of claim 1 wherein:

the group of business machines is selected according to organizational structure data.

8. The method of claim 1 further comprising:

obtaining consumable usage data from a consumable ordering system.

9. The method of claim 1 further comprising:

obtaining consumable usage data from an inventory operation.

10. The method of claim 1 wherein:

the business machine is a printer, the business machine usage data includes pages printed and the consumables data includes a number of toner cartridges orders.

11. A method for tracking individual key operator performance comprising:

obtaining key operator performance data for a plurality of key operators across a fleet of business machines;

obtaining key operator benchmark data relating to acceptable performance levels and tolerances per business machine type;

determining key operator performance levels by selecting operations across the business machine fleet keyed by a key operator identifier; and

reporting key operator performance.