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Remote-support system for an analysing apparatus

  • US 20040221035A1
  • Filed: 04/28/2004
  • Published: 11/04/2004
  • Est. Priority Date: 05/01/2003
  • Status: Abandoned Application
First Claim
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1. A remote support system for an analyzing apparatus for carrying out a fault diagnosis, repairing, program updates and/or other support services of the analyzing apparatus located on a user'"'"'s side from an external computer, the system comprising:

  • a communication unit provided to the analyzing apparatus and connected via a user'"'"'s closed network to the Internet;

    a service support terminal connected via the user'"'"'s closed network or a different network to the Internet, or directly to the Internet; and

    a server used for providing support services, the server being open to the Internet;

    wherein the service support terminal and the communication unit of the analyzing apparatus send and receive information from and to each other by way of the server by a process including a first polling step in which the communication unit of the analyzing apparatus acts as a master and the server acts as a slave and a second polling step in which the service support terminal acts as a master and the server acts as a slave.

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