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System and method for customizing an interactive training sequence

  • US 20040221239A1
  • Filed: 12/20/2000
  • Published: 11/04/2004
  • Est. Priority Date: 12/20/2000
  • Status: Abandoned Application
First Claim
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1. A system for providing product service and support information to a user, including automatically customizing an interactive training sequence, comprising:

  • said system presenting at least one set of predefined questions to the user for gathering information about the user;

    a customization module for customizing the content of said training sequence responsive to the users'"'"'responses to said set of predefined questions;

    said system storing at least one login identification supplied by the user for uniquely linking said customized training sequence to the user;

    a training module for playing said customized training sequence in a user understandable format responsive to user selection;

    wherein said customized training sequence is stored as a plurality of digital files, each designated by a Uniform Resource Locator.

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