Technique for realizing individualized advertising and transactions through an information assistance service

• US 20040223593A1
• Filed: 04/30/2004
• Published: 11/11/2004
• Est. Priority Date: 12/21/2000
• Status: Abandoned Application

• Current Assignee: Grape Technology Group Incorporated (KGB)
• Original Assignee: Grape Technology Group Incorporated (KGB)
• Inventors: Miller, John S., Timmins, Timothy A.
• Application Number:
  US10/835,628
• Publication Number:
  US 20040223593A1
• Time in Patent Office: Days
• US Class Current: 379/88.02
• CPC Class Codes: H04M 15/41 Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 2215/00 Metering arrangements; Time controlling arrangements; Time indicating arrangements
• CPC Class Codes: H04M 2215/0164 Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
• CPC Class Codes: H04M 2215/0188 Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/4878 Advertisement messages

Abstract

In providing an information assistance service, each user of a multi-party account is identified and provided with individualized services. For example, advertising and promotional information targeted to the user is provided during an information assistance call, which may be presented to the user in his/her preferred language. The user may act on such advertising information to conduct purchases through the information assistance service. Spending limits on purchases of different types of product or service may be established for each individual user.

Claims

1. A method for providing an information assistance service, the method comprising:

receiving from a caller an information assistance call;

identifying an account with the service based on a signal associated with the call, the account being associated with a plurality of users;

receiving information from the caller;

deriving from the information an identifier which identifies one of the users associated with the account;

accessing data pertaining to the identified user based on the identifier; and

providing to the caller advertising information based on the data.

2. The method of claim 1 wherein the data concerns at least one preference of the identified user.

3. The method of claim 2 wherein the preference comprises a language preference.

4. The method of claim 3 wherein the advertising information is provided to the caller in a language based on the language preference.

5. The method of claim 1 wherein the advertising information is provided to the caller during the call.

6. The method of claim 1 wherein the received information comprises a voice sample by the caller.

7. The method of claim 6 wherein the identifier comprises a voiceprint.

8. The method of claim 1 further comprising conducting at least one transaction for the caller.

9. The method of claim 8 wherein the transaction involves a product or service.

10. The method of claim 9 wherein the advertising information relates to the product or service.

11. The method of claim 1 wherein the signal contains an automatic number identification (ANI) identifying a telephone number associated with a communication device from which the call originates.

12. A method for providing a service comprising:

receiving from a caller a call, the call including a request for conducting a transaction;

identifying an account with the service based on a signal associated with the call, the account being associated with a plurality of users;

receiving information from a caller;

deriving from the information an identifier which identifies one of the users associated with the account;

accessing at least one pre-established requirement for conducting the transaction based on the identifier; and

conducting the transaction if the requirement is met.

13. The method of claim 12 wherein the service comprises an information assistance service which involves searching a database for desired contact information, and wherein the transaction involves a product or service provider.

14. The method of claim 13 wherein the product or service provider comprises a provider of the information assistance service.

15. The method of claim 13 further comprising searching the database for contact information concerning the product or service provider.

16. The method of claim 12 wherein the pre-established requirement is a function of a type of transaction.

17. The method of claim 12 wherein the requirement is pre-established by a subscriber to the service.

18. The method of claim 12 wherein the subscriber is one of the users associated with the account.

19. The method of claim 12 wherein the pre-established requirement relates to a limit on a transaction amount.

20. The method of claim 12 wherein the pre-established requirement relates to a limit on a sum of amounts of transactions during a period.

21. The method of claim 12 wherein the pre-established requirement relates to limit on a transaction frequency.

22. The method of claim 12 wherein the received information comprises a voice sample by the caller.

23. The method of claim 22 wherein the identifier comprises a voiceprint.

24. The method of claim 12 wherein the signal contains an ANI identifying a telephone number associated with a communication device from which the call originates.

25. A system for providing an information assistance service, the system comprising:

an interface for receiving from a caller an information assistance call, an account with the service being identified based on a signal associated with the call, the account being associated with a plurality of users;

a device for receiving information from the caller, an identifier being derived from the information, the identifier identifying one of the users associated with the account; and

a mechanism for accessing data pertaining to the identified user based on the identifier, advertising information based on the data being provided to the caller.

26. The system of claim 25 wherein the data concerns at least one preference of the identified user.

27. The system of claim 26 wherein the preference comprises a language preference.

28. The system of claim 27 wherein the advertising information is provided to the caller in a language based on the language preference.

29. The system of claim 25 wherein the advertising information is provided to the caller during the call.

30. The system of claim 25 wherein the received information comprises a voice sample by the caller.

31. The system of claim 25 wherein the identifier comprises a voiceprint.

32. The system of claim 25 wherein at least one transaction is conducted for the caller.

33. The system of claim 32 wherein the transaction involves a product or service.

34. The system of claim 33 wherein the advertising information relates to the product or service.

35. The system of claim 25 wherein the signal contains an ANI identifying a telephone number associated with a communication device from which the call originates.

36. A system for providing a service comprising:

an interface for receiving from a caller a call, the call including a request for conducting a transaction, an account with the service being identified based on a signal associated with the call, the account being associated with a plurality of users;

a device for receiving information from a caller, an identifier being derived from the information, the identifier identifying one of the users associated with the account; and

a mechanism for accessing at least one pre-established requirement for conducting the transaction based on the identifier, wherein the transaction is conducted if the requirement is met.

37. The system of claim 36 wherein the service comprises an information assistance service which involves searching a database for desired contact information, and wherein the transaction involves a product or service provider.

38. The system of claim 37 wherein the product or service provider comprises a provider of the information assistance service.

39. The system of claim 37 wherein the database is searched for contact information concerning the product or service provider.

40. The system of claim 36 wherein the pre-established requirement is a function of a type of transaction.

41. The system of claim 36 wherein the requirement is pre-established by a subscriber to the service.

42. The system of claim 36 wherein the subscriber is one of the users associated with the account.

43. The system of claim 36 wherein the pre-established requirement relates to a limit on a transaction amount.

44. The system of claim 36 wherein the pre-established requirement relates to a limit on a sum of amounts of transactions during a period.

45. The system of claim 36 wherein the pre-established requirement relates to limit on a transaction frequency.

46. The system of claim 36 wherein the received information comprises a voice sample by the caller.

47. The system of claim 46 wherein the identifier comprises a voiceprint.

48. The system of claim 36 wherein the signal contains an ANI identifying a telephone number associated with a communication device from which the call originates.