Technique for realizing individualized advertising and transactions through an information assistance service
First Claim
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1. A method for providing an information assistance service, the method comprising:
- receiving from a caller an information assistance call;
identifying an account with the service based on a signal associated with the call, the account being associated with a plurality of users;
receiving information from the caller;
deriving from the information an identifier which identifies one of the users associated with the account;
accessing data pertaining to the identified user based on the identifier; and
providing to the caller advertising information based on the data.
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Accused Products
Abstract
In providing an information assistance service, each user of a multi-party account is identified and provided with individualized services. For example, advertising and promotional information targeted to the user is provided during an information assistance call, which may be presented to the user in his/her preferred language. The user may act on such advertising information to conduct purchases through the information assistance service. Spending limits on purchases of different types of product or service may be established for each individual user.
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Citations
48 Claims
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1. A method for providing an information assistance service, the method comprising:
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receiving from a caller an information assistance call;
identifying an account with the service based on a signal associated with the call, the account being associated with a plurality of users;
receiving information from the caller;
deriving from the information an identifier which identifies one of the users associated with the account;
accessing data pertaining to the identified user based on the identifier; and
providing to the caller advertising information based on the data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for providing a service comprising:
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receiving from a caller a call, the call including a request for conducting a transaction;
identifying an account with the service based on a signal associated with the call, the account being associated with a plurality of users;
receiving information from a caller;
deriving from the information an identifier which identifies one of the users associated with the account;
accessing at least one pre-established requirement for conducting the transaction based on the identifier; and
conducting the transaction if the requirement is met. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system for providing an information assistance service, the system comprising:
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an interface for receiving from a caller an information assistance call, an account with the service being identified based on a signal associated with the call, the account being associated with a plurality of users;
a device for receiving information from the caller, an identifier being derived from the information, the identifier identifying one of the users associated with the account; and
a mechanism for accessing data pertaining to the identified user based on the identifier, advertising information based on the data being provided to the caller. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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36. A system for providing a service comprising:
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an interface for receiving from a caller a call, the call including a request for conducting a transaction, an account with the service being identified based on a signal associated with the call, the account being associated with a plurality of users;
a device for receiving information from a caller, an identifier being derived from the information, the identifier identifying one of the users associated with the account; and
a mechanism for accessing at least one pre-established requirement for conducting the transaction based on the identifier, wherein the transaction is conducted if the requirement is met. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48)
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Specification