Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution
First Claim
1. A voice application creation and deployment system comprising:
- a voice application server for creating and serving voice applications to clients over a communication network;
at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and
an inference engine executable from the application server;
characterized in that the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.
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Accused Products
Abstract
A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.
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Citations
27 Claims
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1. A voice application creation and deployment system comprising:
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a voice application server for creating and serving voice applications to clients over a communication network;
at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and
an inference engine executable from the application server;
characterized in that the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A language adaptor system for converting a general descriptor language into an intermediate descriptor language for transformation into a specific XML-based script language for use in a text-to-speech engine comprising:
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a first set of constructs defining the general descriptor language;
a grammar adapter for equating selected ones of the first set of constructs to individual ones of a second set of intermediate constructs; and
a language transformation utility for converting the adapter output into the specific script language desired. - View Dependent Claims (17, 18, 19, 20)
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21. A method for determining which dialog of more than one available dialog will be executed during a voice interaction using a voice application and speech engine comprising:
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(a) providing one or more detectable system points within the voice application being executed;
(b) detecting said system points serially during the course of execution and deployment of the application;
(c) upon each detection, accessing any available data related to the nature of the portion of the application just deployed;
(d) comparing any available data found against a reference data model; and
(e) selecting for execution one or more dialogs from the available dialogs based on the results of the comparison. - View Dependent Claims (22, 23, 24, 25, 26, 27)
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Specification