Alert notification engine

• US 20040225718A1
• Filed: 12/23/2003
• Published: 11/11/2004
• Est. Priority Date: 03/31/2003
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Gschiermeister, Claus, Heinzel, Thomas
• Granted Patent: US 7,739,345 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Methods and apparatus, including computer program products, are provided for encapsulating functions to select or filter alerts relevant for messaging to specific recipients, to create appropriate alert notification messages and to actively send them through various message channels. This may be done according to rules depending on content of alert, recipient, and time. As an example, the present invention allows selecting alerts from connected applications, to process them, and to send alert notification messages to the intended recipients.

Claims

1. An alert notification method, comprising:

collecting at least one alert from at least one business application;

generating at least one alert notification message; and

sending out to at least one recipient through at least one transmission channel, whereby alert collecting, alert notification message generating and sending out is managed according to a configurable alert notification profile.

2. The method of claim 1, wherein the at least one alert is indicative of an exceptional situation in the at least one business application.

3. The method of claim 2, wherein the exceptional situation is defined as a relation of at least one variable of the business application to at least one predetermined value.

4. The method of claim 1, wherein an alert notification message corresponds to an alert.

5. The method of claim 1, wherein a plurality of alerts are aggregated in a centralized engine.

6. The method of claim 1, wherein the alerts are at least one of filtered, aggregated, and bundled in statistic tables, according to configurable rules.

7. The method of claim 1, wherein the notification profile is administrated in the centralized engine.

8. The method of claim 1, wherein the alert notification profile is configured to comprise information relating to at least one of:

a group of recipients;

a time schedule for transmission;

a channel of transmission; and

a method to create text out of the alert.

9. The method of claim 8, wherein the alert notification profile is configured to further comprise information relating to a time schedule for retrieval of alerts from a business application.

10. The method of claim 1, wherein the alert notification profile is configured to further comprise a transmission format for the alert notification message.

11. The method of claim 1, wherein the at least one business application is accessed in predetermined time periods for retrieving an alert for notification.

12. The method of claim 11, wherein the time periods are administered in the centralized engine.

13. The method of claim 1, wherein at least one alert is collected for notification which is sent by the at least one business application.

14. The method of claim 1, wherein at least one alert is collected from a business application in a process that is triggered by a predetermined event in the at least one business application.

15. The method of claim 1, wherein status information is collected relating to an alert.

16. The method of claim 1, wherein the alert notification message is re-sent depending on status information of the alert.

17. The method of claim 1, wherein the transmission channels comprise at least one of SMS, WAP, fax, pager, telephone, cellular phone, and electronic mail.

20. A computer system for performing the method according to claim 1.

22. A computer-readable storage medium comprising program code for performing the method according to claim 1.

18. An alert notification method, wherein according to a configurable alert notification profile,

at least one alert from at least one business application is collected, the at least one alert being indicative of an exceptional situation in the at least one business application;

and

at least one alert notification message corresponding to an alert is generated and sent out to at least one recipient through at least one transmission channel, the alert notification profile being administrated in a centralized alert notification engine.

19. The method of claim 18, wherein the alert notification profile is administrated by a recipient.

21. A computer system for performing the method according to claim 18.

23. A computer-readable storage medium comprising program code for performing the method according to claim 18.