Web server controls for web enabled recognition and/or audible prompting for call controls

• US 20040230434A1
• Filed: 04/28/2003
• Published: 11/18/2004
• Est. Priority Date: 04/28/2003
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: Microsoft Corporation
• Inventors: Su, Fei, Galanes, Francisco M., Lecoeuche, Renaud J.
• Granted Patent: US 7,260,535 B2
• Time in Patent Office: Days
• US Class Current: 704/270.1
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2250/74 with voice recognition means
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

Web server controls are provided for generating client side markups with recognition and/or audible prompting to enable telephone call controls such as making, transferring and disconnecting telephone calls.

Claims