Interactive telephony interface

• US 20040234047A1
• Filed: 05/23/2003
• Published: 11/25/2004
• Est. Priority Date: 05/23/2003
• Status: Abandoned Application

• Current Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Levine, Jacob, Ciccarelli, Lawrence
• Application Number:
  US10/444,339
• Publication Number:
  US 20040234047A1
• Time in Patent Office: Days
• US Class Current: 379/88.16
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/42127 Systems providing several special services or facilities from groups H04M3/42008 - H04M3/58
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention

Abstract

The present invention provides an interactive telephony interface for a user via a telephony terminal. Upon initiating an interaction with the telephony terminal, a session is provided between the telephony terminal and an interactive control system (ICS), which is capable of responding to commands for requested services from the user and initiating those services. The services can range from initiating a telephone call from the telephony terminal to requesting retrieval of information or triggering any number of actions. The provision of such services may be initiated by accessing service logic from within the ICS or within remote servers accessible by the ICS. The user may request multiple services at any given time, and the ICS will respond by initiating the services during a single telephony interaction. The ICS is also capable of providing unsolicited information, such as advertisements, to the user while waiting for the requested services to be provided.

Claims

1. A method for providing an interactive telephony interface for a user upon establishing a session with a telephony device of a user when the user initiates interaction with the telephony device comprising:

a) receiving a plurality of commands from the user, the commands identifying desired services; and

b) initiating provision of the desired services,

wherein an interactive telephony interface supporting a plurality of services is provided to the user upon initiating use of the telephony device.

2. The method of claim 1 further comprising:

a) accessing information for a desired service on behalf of the user; and

b) delivering the information to the user via the session.

3. The method of claim 2 wherein the plurality of commands are spoken by the user and further comprising interpreting the spoken commands to determine the desired services and providing the information to the user in spoken form.

4. The method of claim 1 further comprising providing unsolicited information to the user via the session.

5. The method of claim 1 further comprising providing a greeting inviting the user to provide the plurality of commands.

6. The method of claim 1 wherein the session is established without providing a dial tone.

7. The method of claim 1 wherein one of the desired services is to originate a call to a called party wherein the call is established between the telephony terminal and the called party.

8. The method of claim 7 wherein a second of the desired services is provided when an attempt to establish the call is being made.

9. The method of claim 7 further comprising providing an advertisement to the user when an attempt to establish the call is being made.

10. The method of claim 1 wherein one of the desired services is to provide an action on behalf of the user.

11. The method of claim 1 further comprising receiving additional commands after initiating the desired services and initiating additional services corresponding to and upon receipt of the additional commands.

12. An interactive control system for providing an interactive telephony interface for a user upon establishing a session with a telephony device of a user via the telephony network when the user initiates interaction with the telephony device comprising:

a) a telephony interface adapted to facilitate communication with a telephony terminal via a telephony network;

b) a control system associated with the telephony interface and adapted to;

i) receive a plurality of commands from the user, the commands identifying desired services; and

ii) concurrently initiate provision of the desired services,

wherein an interactive telephony interface supporting a plurality of services is provided to the user upon initiating use of the telephony device.

13. The interactive control system of claim 12 wherein the control system is further adapted to:

a) access information for a desired service on behalf of the user; and

b) deliver the information to the user via the session.

14. The interactive control system of claim 13 wherein the plurality of commands are spoken by the user and wherein the control system is further adapted to interpret the spoken commands to determine the desired services and provide the information to the user in spoken form.

15. The interactive control system of claim 12 wherein the control system is further adapted to provide unsolicited information to the user via the session.

16. The interactive control system of claim 12 wherein the control system is further adapted to provide a greeting inviting the user to provide the plurality of commands.

17. The interactive control system of claim 12 wherein the session is established without providing a dial tone.

18. The interactive control system of claim 12 wherein one of the desired services is to originate a call to a called party wherein the call is established between the telephony terminal and the called party.

19. The interactive control system of claim 18 wherein a second of the desired services is provided when an attempt to establish the call is being made.

20. The interactive control system of claim 18 wherein the control system is further adapted to provide an advertisement to the user when an attempt to establish the call is being made.

21. The interactive control system of claim 12 wherein one of the desired services is to provide an action on behalf of the user.

22. The interactive control system of claim 12 wherein the control system is further adapted to receive additional commands after initiating the desired services and initiate additional services corresponding to and upon receipt of the additional commands.

23. A computer readable medium comprising software for providing an interactive telephony interface for a user upon establishing a session with a telephony device of a user when the user initiates interaction with the telephony device, the software comprising instructions for a control system to:

a) receive a plurality of commands from the user, the commands identifying desired services; and

b) concurrently initiate provision of the desired services,

wherein an interactive telephony interface supporting a plurality of services is provided to the user upon initiating use of the telephony device.