Method for forwarding calls to multiple telephone numbers

• US 20040234063A1
• Filed: 05/22/2003
• Published: 11/25/2004
• Est. Priority Date: 05/22/2003
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Milton, Stephen M., Penning, Randall J.
• Application Number:
  US10/443,390
• Publication Number:
  US 20040234063A1
• Time in Patent Office: Days
• US Class Current: 379/211.02
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/546 in private branch exchanges

Abstract

A method for handling incoming calls at a private branch exchange is disclosed. A distinction is made between the address space of the Public Switched Telephone Network and the address space of the private branch exchange handling the incoming calls. The method disclosed accounts for one or more conditions present in the associated network and forwards calls to telephone numbers in the different address spaces based on the conditions present.

Claims

1. A method comprising:

receiving a first call that is associated with a first calling-party telephone number;

forwarding said first call to a first telephone number, wherein said first telephone number exists in the address space of a private branch exchange; and

forwarding said first call to a second telephone number, wherein said second telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said second telephone number are based on said first calling-party telephone number.

2. The method of claim 1 further comprising:

receiving a second call that is associated with a second calling-party telephone number;

forwarding said second call to said first telephone number; and

forwarding said second call to a third telephone number, wherein said third telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said third telephone number is based on said second calling-party telephone number.

3. The method of claim 1 wherein the forwarding of said first call to said first number is accompanied by an alert that is based on said first calling-party telephone number.

4. A method comprising:

receiving a first call on a first incoming line;

forwarding said first call to a first telephone number, wherein said first telephone number exists in the address space of a private branch exchange; and

forwarding said first call to a second telephone number, wherein said second telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said second telephone number is based on said first incoming line.

5. The method of claim 4 further comprising:

receiving a second call on a second incoming line;

forwarding said second call to said first telephone number; and

forwarding said second call to a third telephone number, wherein said third telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said third telephone number is based on said second incoming line.

6. The method of claim 4 wherein the forwarding of said first call to said first number is accompanied by an alert that is based on said first incoming line.

7. A method comprising:

receiving a first call to a first dialed number;

forwarding said first call to a first telephone number, wherein said first telephone number exists in the address space of a private branch exchange; and

forwarding said first call to a second telephone number, wherein said second telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said second telephone number is based on said first dialed number.

8. The method of claim 7 further comprising:

receiving a second call to a second dialed number;

forwarding said second call to said first telephone number; and

forwarding said second call to a third telephone number, wherein said third telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said third telephone number is based on said second dialed number.

9. The method of claim 7 wherein the forwarding of said first call to said first number is accompanied by an alert that is based on said first dialed number.

10. A method comprising:

receiving a first call at a first calendrical time;

forwarding said first call to a first telephone number, wherein said first telephone number exists in the address space of a private branch exchange; and

forwarding said first call to a second telephone number, wherein said second telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said second telephone number is based on said first calendrical time.

11. The method of claim 10 further comprising:

receiving a second call at a second calendrical time;

forwarding said second call to said first telephone number; and

forwarding said second call to a third telephone number, wherein said third telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said third telephone number is based on said second calendrical time.

12. The method of claim 10 wherein the forwarding of said first call to said first number is accompanied by an alert that is based on said first calendrical time.

13. A method comprising:

receiving a first call;

forwarding said first call to a first telephone number, wherein said first telephone number exists in the address space of a private branch exchange; and

forwarding said first call to a second telephone number, wherein said second telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said second telephone number is based on a first location of a wireless terminal.

14. The method of claim 13 further comprising:

receiving a second call;

forwarding said second call to said first telephone number; and

forwarding said second call to a third telephone number, wherein said third telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said third telephone number is based on a second location of said wireless terminal.

15. The method of claim 13 wherein the forwarding of said first call to said first number is accompanied by an alert that is based on the location of said first terminal.

16. A method comprising:

receiving a first call;

forwarding said first call to a first telephone number, wherein said first telephone number exists in the address space of a private branch exchange; and

forwarding said first call to a second telephone number, wherein said second telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said second telephone number is based on a first environmental condition.

17. The method of claim 16 further comprising:

receiving a second call;

forwarding said second call to said first telephone number; and

forwarding said second call to a third telephone number, wherein said third telephone number exists in the address space of the Public Switched Telephone Network;

wherein said first telephone number and said third telephone number is based on a second environmental condition.

18. The method of claim 16 wherein the forwarding of said first call to said first number is accompanied by an alert that is based on said first environmental condition.

19. A method comprising:

receiving a first call;

forwarding said first call to a first telephone number, wherein said first telephone number exists in the address space of a private branch exchange; and

;

forwarding said first call to a second telephone number, wherein said second telephone number exists in the address space of the Public Switched Telephone Network.

receiving a second call;

forwarding said second call to said first telephone number; and

;

forwarding said second call to a third telephone number, wherein said third telephone number exists in the address space of the Public Switched Telephone Network.

20. The method of claim 19 wherein the telephone number selected is based on calling party number.

21. The method of claim 19 wherein the telephone number selected is based on incoming line.

22. The method of claim 19 wherein the telephone number selected is based on dialed number.

23. The method of claim 19 wherein the telephone number selected is based on calendrical time.

24. The method of claim 19 wherein the telephone number selected is based on the location of the called terminal.

25. The method of claim 19 wherein the telephone number selected is based on environmental condition.

26. The method of claim 19 wherein the forwarding of said first call to said first number is accompanied by an alert with a distinctive ringing pattern.