Voice response system

• US 20040236569A1
• Filed: 05/18/2004
• Published: 11/25/2004
• Est. Priority Date: 05/19/2003
• Status: Abandoned Application

• Current Assignee: NEC Corporation
• Original Assignee: NEC Corporation
• Inventors: Fujiwara, Yuh
• Application Number:
  US10/849,275
• Publication Number:
  US 20040236569A1
• Time in Patent Office: Days
• US Class Current: 704/201
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42144 by service provider
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements

Abstract

To provide a voice response system, which is capable of easily and quickly generating voice data according to test data from a device such as a maintenance terminal 20. A voice accumulation response unit 10 receives text data and various main control data from a maintenance terminal 20, generates and transmits the voice data responsive to a voice request from the upper rank unit 30. The voice accumulation response unit 10 includes a voice storage equipment 11, a text storage equipment 12, a text reader 13 and a voice output controller 14. The voice storage equipment 11 stores voice data from the text reader 13 or the maintenance terminal 20. The text storage equipment 12 stores text data from the maintenance terminal 20. The text readier 13 can convert text data to voice data.

Claims

1. A voice response system for transmitting data from a device based on a request from an upper rank unit, comprising:

a text storage equipment that stores text data received from the device therein;

a text reader that generates voice data from the text data received from the test storing means;

a voice storage equipment that stores voice data from the text reading means; and

a voice output controller that transmits a control signal to the text storing means and text reading means according to the control signal received from the device.

2. The voice response system according to claim 1, further comprising a voice character control data storage equipment that receives the voice character control data from the device and transmits the voice character control data to the text reader.

3. The voice response system according to claim 2, wherein the voice character control data transmitted to the voice character control data storage equipment is used to control voice color such as whether the voice is of a man or a woman or control the intonation.

4. The voice response system according to claim 1, wherein the voice storage equipment also stores the voice data directly transmitted from the device.

5. The voice response system according to claim 1, wherein the upper rank unit transmits a voice request to the voice storage equipment, and also transmits voice data to the upper rank unit according to the voice request.

6. The voice response system according to claim 1, wherein the upper rank system transmits a voice request to the voice output controller, and the text reader directly transmits the voice data to the upper rank unit.

7. The voice response system according to claim 1, wherein the device is a maintenance terminal.

10. The voice response system according to claim 2, wherein the voice storage equipment also stores the voice data directly transmitted from the device.

11. The voice response system according to claim 3, wherein the voice storage equipment also stores the voice data directly transmitted from the device.

8. A voice response method for transmitting data from a device based on a request from an upper rank unit, comprising steps of:

storing text data received from the device;

generating voice data from the text data received from a text storage equipment;

storing voice data from a text reader; and

transmitting a control signal to a text storage equipment and a text reader according to the control signal received from the device.

9. The voice response method according to claim 8, wherein the device is a maintenance terminal.