Error-processing system and method for printers
First Claim
1. An error-processing system for printers, comprising:
- a user terminal installed with a print driver for controlling drives of a printer, and adapted to send an error recovery request signal to an external server providing information on the printer when an error occurs during a print job; and
a printer server adapted to receive the error recovery request signal and provide the user terminal with a debug utility program capable of capturing information related to the error, and, if the information captured by the debug utility is received from the user terminal, to determine and solve a cause of the error using the received information, and to provide the result to the user terminal, wherein the user terminal is adapted to install the debug utility into the printer driver and to send to the printer server the information captured by the installed debug utility.
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Accused Products
Abstract
Disclosed is an error-processing system and method for printers. An error-processing method for an error-processing system for printers wherein the system has a user terminal installed with a printer driver to control drives of a printer and a printer server connected through the internet, according to embodiments of the present invention, comprises steps of sending an error recovery request signal to the printer server if an error occurs during print jobs for print data in use of the printer; providing the user terminal with a debug utility capable of capturing information related to the error if the error recovery request signal is received; installing the debug utility transferred from the printer server into the printer driver and sending the information captured by the installed debug utility to the printer server; and receiving the information captured by the debug utility from the user terminal, finding out and solving a cause of the error, and sending the result to the user terminal. Accordingly, the present invention enables service technicians or printer developers to simulate and solve errors without direct visits to the sites where faulty printers are located, to thereby reduce the time required to fix the errors.
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Citations
12 Claims
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1. An error-processing system for printers, comprising:
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a user terminal installed with a print driver for controlling drives of a printer, and adapted to send an error recovery request signal to an external server providing information on the printer when an error occurs during a print job; and
a printer server adapted to receive the error recovery request signal and provide the user terminal with a debug utility program capable of capturing information related to the error, and, if the information captured by the debug utility is received from the user terminal, to determine and solve a cause of the error using the received information, and to provide the result to the user terminal, wherein the user terminal is adapted to install the debug utility into the printer driver and to send to the printer server the information captured by the installed debug utility. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An error-processing method for an error-processing system for printers wherein the system has a user terminal installed with a printer driver to control drives of a printer and a printer server connected through the internet, comprising steps of:
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sending an error recovery request signal to the printer server if an error occurs during print jobs for print data using the printer;
providing the user terminal with a debug utility capable of capturing information related to the error if the error recovery request signal is received;
installing the debug utility transferred from the printer server into the printer driver and sending the information captured by the installed debug utility to the printer server; and
receiving the information captured by the debug utility from the user terminal, determining a cause of the error and solving the error, and sending the result to the user terminal. - View Dependent Claims (8, 9, 10)
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11. An error-processing system comprising:
a printer server adapted to receive an error recovery request signal from a user terminal, to provide the user terminal with a debug utility program capable of capturing information related to the error, to receive information captured by the debug utility, and to determine a cause of the error based on the received information. - View Dependent Claims (12)
Specification