Internet caller identification system and method

• US 20040240651A1
• Filed: 07/08/2004
• Published: 12/02/2004
• Est. Priority Date: 04/09/1999
• Status: Active Grant

• Current Assignee: FUJIFILM Healthcare Corp. (Fujifilm Holdings Corporation)
• Original Assignee: SBC Technology Resources, Inc. (AT&T, Inc.)
• Inventors: Machacek, Michael Albert, Culli, Laura Kay, Sabinson, Richard Everett, Adams, Thomas Lee
• Granted Patent: US 7,336,653 B2
• Time in Patent Office: Days
• US Class Current: 379/142.08
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4281 when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer

Abstract

The present invention is an Advanced Intelligent Network (AIN) based system and method that allows a subscriber connected to the Internet via a dial-up connection to receive caller identification information concerning an incoming telephone call. The information may be provided via a pop-up dialog box on the subscriber'"'"'s display, which includes but is not limited to a monitor of a personal computer (PC). The information displayed to the subscriber includes the name and number of the calling party, if available. In addition, several disposition options are presented to the subscriber solely via the Internet which, upon selection, determine the handling of the incoming call.

Claims

1. A method for allowing a subscriber connected to the Internet to receive notification and caller identification information associated with an incoming call from a calling party to the subscriber, the method comprising:

receiving an incoming call;

sending a query to a registration server to determine a subscriber'"'"'s Internet status, the subscriber'"'"'s Internet status comprising whether the subscriber is connected to the Internet;

receiving a response from the registration server indicating that the subscriber is connected to the Internet, the response comprising an IP address and subscriber information associated with the subscriber'"'"'s Internet session;

sending a message to client software on the subscriber'"'"'s terminal, the message comprising notification and caller identification information associated with the incoming call;

receiving a disposition selection of the subscriber; and

handling the call according to the subscriber'"'"'s disposition selection.

2. The method according to claim 1, wherein the response further comprises a port number associated with the subscriber'"'"'s Internet session.

3. The method according to claim 1, wherein the response further comprises subscriber key information associated with the subscriber'"'"'s Internet session.

4. The method according to claim 1, the registration server further receiving updates from a heartbeat server regarding the subscriber'"'"'s Internet status.

5. The method according to claim 4, wherein the heartbeat server receives heartbeat messages from the client software when the subscriber is connected to the Internet.

6. The method according to claim 1, wherein the receiving further comprises suspending the incoming call using a termination attempt trigger.

7. The method according to claim 1, wherein the handling comprises routing the call from the switch to a destination.

8. The method according to claim 1, wherein the caller identification information comprises a name and telephone number of the calling party.

9. The method according to claim 1, wherein when the subscriber'"'"'s disposition selection is to accept the incoming call, the client software sends a de-registration request to the registration server and terminates the subscriber'"'"'s Internet connection, and the incoming call is terminated to the subscriber.

10. The method according to claim 1, wherein when the subscriber'"'"'s selection includes forwarding the call to a voice mail service, the incoming call is terminated to the subscriber and then forwarded to the voice mail service.

11. The method according to claim 1, wherein when the subscriber'"'"'s disposition selection includes forwarding the call to another telephone line, the call is forwarded to another telephone line.

12. The method according to claim 1, wherein when the subscriber'"'"'s disposition selection includes playing an announcement to the caller, an announcement is played to the caller.

13. The method according to claim 12, wherein the announcement comprises advising the calling party to call the subscriber at a later time.

14. The method according to claim 12, wherein the announcement comprises advising the calling party that the subscriber will return the call.

15. The method according to claim 1, wherein the client software provides the subscriber with a visual and audible alert associated with the incoming call.

16. A method of determining a subscriber'"'"'s Internet status in a system for providing a subscriber connected to the Internet with notification and caller identification information associated with an incoming call from a calling party to the subscriber, the method comprising:

receiving a registration request at a registration server from client software when the subscriber connects to the Internet;

storing information at the registration server associated with the subscriber'"'"'s Internet status, the subscriber'"'"'s Internet status comprising whether the subscriber is connected to the Internet;

receiving heartbeat messages at a heartbeat server from the client software; and

sending a message to the registration server when there is an interruption of heartbeat messages from the client software,

wherein the subscriber is determined to be connected to the Internet when heartbeat messages are being received at the heartbeat server.

17. The method according to claim 16, wherein the heartbeat server receives a de-registration request from the client software when the subscriber disconnects from the Internet.

18. The method according to claim 17, wherein the de-registration request is sent from the client software to the heartbeat server via an Internet call waiting server.

19. The method according to claim 16, wherein the heartbeat server notifies the registration server when there is an interruption of heartbeat messages being received from the client software.

20. The method according to claim 16, wherein the registration server sends a heartbeat setup message to the heartbeat server after the registration server receives the registration request.