System and method for disconnecting utility services
First Claim
1. A system for assisting in administration of utility services comprising:
- a first computer readable medium;
a second computer readable medium in communication with said first computer readable medium;
a set of customer information embodied in said first computer readable medium having account information representing customers'"'"' information;
a first set of computer readable instructions in communication with said first computer readable medium for retrieving said account information for at least one customer that is delinquent in payment, determining whether the utility service of said customer should be disconnected, creating disconnection information containing customer location information, sending disconnection information from said first computer readable medium to said second computer readable medium representing that the customer'"'"'s service is to be disconnected;
a second set of computer readable instructions in communication with said second computer readable medium for receiving said disconnection information from said first computer readable medium so that the location of said at least one customer to have utility services disconnected is provided.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for assisting in administration of utility service. The system contains two computer readable media. A set of customer information is embodied in the first computer readable medium having account information for customers. A first set of computer readable instructions is for retrieving account information for at least one customer that is delinquent in payment, determining whether the utility service of the customer should be disconnected, creating disconnection information containing customer location information, sending disconnection information to the second computer readable medium representing the customer'"'"'s service is to be disconnected. The system may also include a second set of computer readable instructions for receiving disconnection information from the first computer readable medium to provide the location of at least one customer to have utility services disconnected, and receiving status information representing the status of the disconnection process, and transmitting the status information to the first computer readable medium.
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Citations
24 Claims
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1. A system for assisting in administration of utility services comprising:
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a first computer readable medium;
a second computer readable medium in communication with said first computer readable medium;
a set of customer information embodied in said first computer readable medium having account information representing customers'"'"' information;
a first set of computer readable instructions in communication with said first computer readable medium for retrieving said account information for at least one customer that is delinquent in payment, determining whether the utility service of said customer should be disconnected, creating disconnection information containing customer location information, sending disconnection information from said first computer readable medium to said second computer readable medium representing that the customer'"'"'s service is to be disconnected;
a second set of computer readable instructions in communication with said second computer readable medium for receiving said disconnection information from said first computer readable medium so that the location of said at least one customer to have utility services disconnected is provided. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for assisting in the administration of utility services comprising:
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a computer readable medium;
a set of computer readable instructions in communication with said computer readable medium for receiving disconnection information representing the delinquency of at least one customer having customer location information, providing said disconnection information to a user so that the user is informed of the customer and location to perform a disconnection activity, receiving status information entered from the user representing the status of the disconnection activity, and transmitting said status information representing the status of the disconnection activity. - View Dependent Claims (14, 15, 16, 17)
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18. A system for assisting in administration of utility services comprising:
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a computer readable medium;
a set of customer information embodied in said computer readable medium having account information for customers;
a set of computer readable instructions in communication with said computer readable medium for retrieving said account information for at least one customer that is delinquent in payment, determining whether the utility service of said customer should be disconnected, creating disconnection information containing customer location information, sending disconnection information from said computer readable medium to a second computer readable medium representing that the customer'"'"'s service is to be disconnected. - View Dependent Claims (19, 20, 21, 22, 23, 24)
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Specification