Apparatus and method for presence-based call routing using computers

• US 20040248590A1
• Filed: 06/06/2003
• Published: 12/09/2004
• Est. Priority Date: 06/06/2003
• Status: Abandoned Application

• Current Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Krumm-Heller, Alexander Michael, Chan, Kevin, Hepworth, Neil, Laveau, Stephane
• Application Number:
  US10/456,005
• Publication Number:
  US 20040248590A1
• Time in Patent Office: Days
• US Class Current: 455/456.3
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

An apparatus and method allow the utilization of a computer normally utilized by a user of a telecommunication terminal to determine when a user is in close proximity to the telecommunication terminal.

Claims

1. A method activating telecommunication operations based on a presence of a user at a computer, comprising the steps of:

detecting inactivity by the user of the computer for a period of time;

transmitting a message to a telecommunication gatekeeper requesting activation of the telecommunication operations; and

activating the telecommunication operations by the telecommunication gatekeeper.

2. The method of claim 1 wherein the step of activating comprises the step of selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

3. The method of claim 1 wherein the step of detecting comprises the step of determining a screen lock operation by the computer.

4. The method of claim 1 further comprises the step of implementing soft phone functions on the computer.

5. The method of claim 4 wherein the step of transmitting is performed by the computer.

6. The method of claim 1 wherein the step of transmitting is performed by a server interconnected to the computer.

7. The method of claim 6 further comprises the step of the computer signaling when inactivity is detected.

8. The method of claim 1 further comprises the steps of detecting activity by the user of the computer;

transmitting another message to the telecommunication gatekeeper requesting deactivation of the telecommunication operations; and

deactivating the telecommunication operations by the telecommunication gatekeeper.

9. The method of claim 8 wherein the step of deactivating comprises the step of selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

10. The method of claim 1 wherein the step of detecting comprises the step of determining an end to the screen lock operation by the computer.

11. The method of claim 8 wherein the step of transmitting the other message is performed by a server interconnected to the computer.

12. The method of claim 11 further comprises the step of the computer signaling when activity is detected.

13. A method activating telecommunication operations based on a presence of a user at a computer, comprising the steps of:

implementing soft phone operations by the computer;

detecting inactivity by the user of the computer for a period of time; and

performing the telecommunication operations by the computer in response to the detection of inactivity.

14. The method of claim 13 wherein the step of performing comprises the step of selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

15. The method of claim 13 wherein the step of performing comprises the step of transferring incoming telecommunication calls by the computer.

16. The method of claim 13 further comprises the steps of detecting activity by the user of the computer;

and

deactivating the telecommunication operations by the computer.

17. The method of claim 16 wherein the step of deactivating comprises the step of selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

18. The method of claim 13 wherein the step of detecting comprises the step of determining an end to the screen lock operation by the computer.

19. A processor-readable medium comprising processor-executable instructions configured:

detecting inactivity by the user of the computer for a period of time;

transmitting a message to a telecommunication gatekeeper requesting activation of the telecommunication operations; and

activating the telecommunication operations by the telecommunication gatekeeper.

20. The processor-readable medium of claim 19 wherein the activating comprises selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

21. The processor-readable medium of claim 19 wherein the detecting comprises determining a screen lock operation by the computer.

22. The processor-readable medium of claim 19 further comprises implementing soft phone functions on the computer.

23. The processor-readable medium of claim 22 wherein transmitting is performed by the computer.

24. The processor-readable medium of claim 19 wherein the transmitting is performed by a server interconnected to the computer.

25. The processor-readable medium of claim 24 further comprises the computer signaling when inactivity is detected.

26. The processor-readable medium of claim 19 further comprises the steps of detecting activity by the user of the computer;

transmitting another message to the telecommunication gatekeeper requesting deactivation of the telecommunication operations; and

deactivating the telecommunication operations by the telecommunication gatekeeper.

27. The processor-readable medium of claim 26 wherein the deactivating comprises selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

28. The processor-readable medium of claim 19 wherein the detecting comprises determining an end to the screen lock operation by the computer.

29. The processor-readable medium of claim 26 wherein the transmitting the other message is performed by a server interconnected to the computer.

30. The processor-readable medium of claim 29 further comprises the computer signaling when activity is detected.

31. A processor-readable medium comprising processor-executable instructions configured:

implementing soft phone operations by the computer;

detecting inactivity by the user of the computer for a period of time; and

performing the telecommunication operations by the computer in response to the detection of inactivity.

32. The processor-readable medium of claim 31 wherein the performing comprises selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

33. The processor-readable medium of claim 32 wherein the performing comprises transferring incoming telecommunication calls by the computer.

34. The processor-readable medium of claim 31 further comprises the steps of detecting activity by the user of the computer;

and

deactivating the telecommunication operations by the computer.

35. The processor-readable medium of claim 34 wherein the deactivating comprises selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.

36. The processor-readable medium of claim 31 wherein the detecting comprises determining an end to the screen lock operation by the computer.

37. An apparatus for initiating telecommunication operations based on computer activity, comprising:

means for monitoring computer activity status;

means for determining a change of the computer activity status;

means for transmitting a message to a telecommunication gatekeeper requesting activation of the telecommunication operations in response to the determination; and

means for activating the telecommunication operations by the telecommunication gatekeeper.

38. The apparatus of claim 37 wherein the means for activating comprises means for selecting the telecommunication operations from a group consisting of call forwarding, hunt group, or ring group operations.