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Method, system and computer product for strategic priority order tracking

  • US 20040249691A1
  • Filed: 06/05/2003
  • Published: 12/09/2004
  • Est. Priority Date: 06/05/2003
  • Status: Abandoned Application
First Claim
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1. A method for strategic priority order tracking, the method comprising:

  • receiving a request to access an order tracking database from a user system, wherein the data contained in said order tracking database is sourced from at least one legacy database;

    transmitting order status data for a customer order to said user system in response to a request from said user system to display said order status data for said customer order, wherein said order status data is responsive to data included in said order tracking database corresponding to said customer order and said order status data is displayable as a single screen on said user workstation;

    creating a customized report in response to a request from said user system to create the customized report, wherein said customized report is responsive to data included in said order tracking database, a data field, a filter option and a sorting option;

    transmitting said customized report to said user system in response to said creating a customized report;

    updating said order status data for said customer order in response to a request from said user system, wherein said updating includes updating data in said at least one legacy database;

    transmitting said order status data to a provisioning group responsible for performing labor requested on said customer order in response to said updating said order status data; and

    escalating a priority level associated with said customer order in response to a request to escalate said customer order.

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