Method, system and computer product for strategic priority order tracking
First Claim
1. A method for strategic priority order tracking, the method comprising:
- receiving a request to access an order tracking database from a user system, wherein the data contained in said order tracking database is sourced from at least one legacy database;
transmitting order status data for a customer order to said user system in response to a request from said user system to display said order status data for said customer order, wherein said order status data is responsive to data included in said order tracking database corresponding to said customer order and said order status data is displayable as a single screen on said user workstation;
creating a customized report in response to a request from said user system to create the customized report, wherein said customized report is responsive to data included in said order tracking database, a data field, a filter option and a sorting option;
transmitting said customized report to said user system in response to said creating a customized report;
updating said order status data for said customer order in response to a request from said user system, wherein said updating includes updating data in said at least one legacy database;
transmitting said order status data to a provisioning group responsible for performing labor requested on said customer order in response to said updating said order status data; and
escalating a priority level associated with said customer order in response to a request to escalate said customer order.
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Abstract
A method for strategic priority order tracking comprising receiving a request from a user system to access an order tracking database. The data contained in the order tracking database is sourced from at least one legacy database. Order status data for a customer order is transmitted to the user system in response to a request from the user system to display the order status data for the customer order. The order status data is responsive to data included in the order tracking database corresponding to the customer order and the order status data is displayable as a single screen on the user workstation. A customized report is created in response to a request from the user system to create the customized report. The customized report is responsive to data included in the order tracking database, a data field, a filter option and a sorting option. The customized report is transmitted to the user system in response to the creating a customized report. The order status data for the customer order is updated in response to a request from the user system. The updating includes updating data in the at least one legacy database. The order status data is transmitted to a provisioning group responsible for performing labor requested on the customer order in response to updating the order status data. A priority level associated with the customer order is escalated in response to a request to escalate the customer order.
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Citations
28 Claims
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1. A method for strategic priority order tracking, the method comprising:
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receiving a request to access an order tracking database from a user system, wherein the data contained in said order tracking database is sourced from at least one legacy database;
transmitting order status data for a customer order to said user system in response to a request from said user system to display said order status data for said customer order, wherein said order status data is responsive to data included in said order tracking database corresponding to said customer order and said order status data is displayable as a single screen on said user workstation;
creating a customized report in response to a request from said user system to create the customized report, wherein said customized report is responsive to data included in said order tracking database, a data field, a filter option and a sorting option;
transmitting said customized report to said user system in response to said creating a customized report;
updating said order status data for said customer order in response to a request from said user system, wherein said updating includes updating data in said at least one legacy database;
transmitting said order status data to a provisioning group responsible for performing labor requested on said customer order in response to said updating said order status data; and
escalating a priority level associated with said customer order in response to a request to escalate said customer order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A system for strategic priority order tracking, the system comprising:
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a network;
a first storage device in communication with said network, wherein said first storage device includes an order tracking database;
a second storage device in communication with said network, wherein said second storage device includes at least one legacy database;
a user system in communication with said network; and
a host system in communication with said network, said host system including application software to implement a strategic priority order tracking method comprising;
receiving a request to access said order tracking database from said user system, wherein the data contained in said order tracking database is sourced from said at least one legacy database;
transmitting order status data for a customer order to said user system in response to a request from said user system to display said order status data for said customer order, wherein said order status data is responsive to data included in said order tracking database corresponding to said customer order and said order status data is displayable as a single screen on said user workstation;
creating a customized report in response to a request from said user system to create the customized report, wherein said customized report is responsive to data included in said order tracking database, a data field, a filter option and a sorting option;
transmitting said customized report to said user system in response to said creating a customized report;
updating said order status data for said customer order in response to a request from said user system, wherein said updating includes updating data in said at least one legacy database;
transmitting said order status data via said network to a provisioning group responsible for performing labor requested on said customer order in response to said updating said order status data; and
escalating a priority level associated with said customer order in response to a request to escalate said customer order. - View Dependent Claims (23, 24, 25, 26, 27)
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28. A computer program product for strategic priority order tracking, the computer program product comprising:
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a storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for performing a method comprising;
receiving a request to access an order tracking database from a user system, wherein the data contained in said order tracking database is sourced from at least one legacy database;
transmitting order status data for a customer order to said user system in response to a request from said user system to display said order status data for said customer order, wherein said order status data is responsive to data included in said order tracking database corresponding to said customer order and said order status data is displayable as a single screen on said user workstation;
creating a customized report in response to a request from said user system to create the customized report, wherein said customized report is responsive to data included in said order tracking database, a data field, a filter option and a sorting option;
transmitting said customized report to said user system in response to said creating a customized report;
updating said order status data for said customer order in response to a request from said user system, wherein said updating includes updating data in said at least one legacy database;
transmitting said order status data to a provisioning group responsible for performing labor requested on said customer order in response to said updating said order status data; and
escalating a priority level associated with said customer order in response to a request to escalate said customer order.
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Specification