Business task manager

• US 20040249695A1
• Filed: 06/02/2004
• Published: 12/09/2004
• Est. Priority Date: 06/03/2003
• Status: Abandoned Application

• Current Assignee: United Services Automobile Association
• Original Assignee: United Services Automobile Association
• Inventors: Lewis, Olvin Brett, Clark, Larry Wayne
• Application Number:
  US10/858,698
• Publication Number:
  US 20040249695A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Accordingly, the present invention provides a system and method capable of managing business process execution in a flexible and cost effective manner. In one embodiment, the present invention utilizes a plurality of externalized process flow rules capable of defining which tasks will be executed and in what order. The process flow rules of the present invention are designed to utilize contextual data in order to statically or dynamically alter the tasks to be executed and/or the order of task execution associated with any given business process. The present invention provides a User Interface (UI) for displaying stored presentation information associated with each task. In one embodiment, the UI provides at least one interface screen through which users may 1) provide the system with contextual data and/or 2) alter task execution flow. The UI may be also equipped with one or more taskbars capable of displaying interactive task execution information.

Claims

1. A method of managing the operation of one or more electronic business processes comprising the steps of:

providing a plurality of externalized process flow rules for;

defining a set of tasks required to execute said business process;

associating stored presentation information with each task;

defining a task execution hierarchy providing a default order in which said tasks are to be executed;

altering said default order in which said tasks are to be executed as directed by contextual data received from one or more sources; and

re-defining one or more of said tasks as directed by said contextual data.

2. The method of claim 1, further comprising the additional step of assigning a behavior identifier to at least one of said tasks.

3. The method of claim 2, wherein said behavior identifier is selected from the group consisting of static, dynamic, temporary and exit.

4. The method of claim 1, wherein said contextual data comprises stored electronic data and/or electronic data received through a user interface.

5. The method of claim 4, wherein said process flow rules are for determining when said contextual data will be acquired from said one or more sources.

6. The method of claim 4, wherein said user interface further comprises a first user interface for displaying presentation information relating to each task.

7. The method of claim 6, wherein said user interface further comprises a second user interface for displaying task execution information.

8. The method of claim 1, wherein said task execution hierarchy comprises a task definition table.

9. The method of claim 7, wherein said task execution information comprises one or more status identifiers relating to each task.

10. The method of claim 7, wherein said second interface comprises a taskbar for displaying a list of tasks required to execute said business process.

11. The method of claim 6, wherein said first interface further provides one or more electronic control buttons through which the user may manipulate task execution.

12. The method of claim 1, wherein at least one of said tasks are re-useable across more than one of said business processes.

13. The method of claim 5, wherein said contextual data is dynamically acquired.

14. The method of claim 5, wherein said contextual data is statically acquired.

15. A method of managing the operation of one or more electronic business processes comprising the steps of:

providing a plurality of externalized process flow rules for;

defining a set of tasks required to execute said business process;

associating stored presentation information with each task;

defining a task execution hierarchy providing a default order in which said tasks are to be executed;

altering said default order in which said tasks are to be executed as directed by contextual data received from one or more sources;

re-defining one or more of said tasks as directed by said contextual data; and

providing a user interface comprising a first user interface for displaying presentation information relating to each task and a second user interface for displaying task execution information.

16. The method of claim 15, wherein said task execution hierarchy comprises a task definition table.

17. The method of claim 15, wherein said task execution information comprises one or more status identifiers relating to each task.

18. The method of claim 15, wherein said first interface further provides one or more electronic control buttons through which the user may manipulate task execution.

19. The method of claim 15, further comprising the additional step of assigning a behavior identifier to at least one of said tasks.

20. The method of claim 19, wherein said behavior identifier is selected from the group consisting of static, dynamic, temporary and exit.

21. The method of claim 15, wherein said contextual data comprises stored electronic data and/or electronic data received through said user interface.

22. The method of claim 21, wherein said process flow rules are for determining when said contextual data will be acquired from said one or more sources.

23. The method of claim 22, wherein said contextual data is dynamically acquired.

24. The method of claim 22, wherein said contextual data is statically acquired.