Method, apparatus, and computer program product for customized assistance to a user
First Claim
1. A method for providing, by an enterprise, special needs services information to a customer, the method comprising the steps of:
- receiving an identification of the customer;
accessing a universal database, wherein the universal database includes information identifying a special need of the customer, the database information for the customer being selectable responsive to the customer'"'"'s identification;
accessing an enterprise database, wherein the enterprise database includes information identifying special needs services available from the enterprise;
sending an indication to the customer of a set of special needs services available from the enterprise for the customer, wherein the set of services is determined by the enterprise database responsive to the customer'"'"'s special need information.
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Accused Products
Abstract
According to one form of the invention, a method for providing special needs services information to a customer includes receiving an identification of the customer by an enterprise. A universal database is then accessed. The universal database includes information identifying a special need of the customer. The database information for the customer is selectable responsive to the customer'"'"'s identification. An enterprise database is also accessed that includes information identifying special needs services available from the enterprise. The customer is sent an indication of a set of special need related services that are-available from the enterprise for the customer. The set of services is determined by the enterprise database responsive to the customer'"'"'s special need information.
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Citations
21 Claims
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1. A method for providing, by an enterprise, special needs services information to a customer, the method comprising the steps of:
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receiving an identification of the customer;
accessing a universal database, wherein the universal database includes information identifying a special need of the customer, the database information for the customer being selectable responsive to the customer'"'"'s identification;
accessing an enterprise database, wherein the enterprise database includes information identifying special needs services available from the enterprise;
sending an indication to the customer of a set of special needs services available from the enterprise for the customer, wherein the set of services is determined by the enterprise database responsive to the customer'"'"'s special need information. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product for providing, by an enterprise, special needs services information to a customer, the computer program product comprising computer readable storage media, the storage media comprising:
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instructions for receiving an identification of the customer;
instructions for accessing a universal database, wherein the universal database includes information identifying a special need of the customer, the database information for the customer being selectable responsive to the customer'"'"'s identification;
instructions for accessing an enterprise database, wherein the enterprise database includes information identifying special needs services available from the enterprise;
instructions for providing an indication to the customer of a set of special needs services available from the enterprise for the customer, wherein the set of services is determined by the enterprise database responsive to the customer'"'"'s special need information. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. An apparatus comprising:
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a processor for an enterprise computer system;
a memory having instructions operable with the enterprise computer system processor for providing, by the enterprise, special needs services information to a customer, including performing the steps of;
receiving an identification of the customer;
accessing a universal database, wherein the universal database includes information identifying a special need of the customer, the database information for the customer being selectable responsive to the customer'"'"'s identification;
accessing an enterprise database, wherein the enterprise database includes information identifying special needs services available from the enterprise;
sending an indication to the customer of a set of special needs services available from the enterprise for the customer, wherein the set of services is determined by the enterprise database responsive to the customer'"'"'s special need information. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification