System for effectively utilizing users' customer information

• US 20040254810A1
• Filed: 05/28/2004
• Published: 12/16/2004
• Est. Priority Date: 05/29/2003
• Status: Abandoned Application

• Current Assignee: NEC Corporation
• Original Assignee: NEC Corporation
• Inventors: Date, Hiroshi, Asano, Tomohiko, Usami, Toru, Hirata, Mikito, Yamaga, Hiroyuki
• Application Number:
  US10/855,740
• Publication Number:
  US 20040254810A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0255 based on user history

Abstract

The customer information utilization system of the present invention includes history acquisition units, history storage units, and history utilization units. The history acquisition units are arranged in each device belonging to users and acquire history information relating to the history of use of the devices. The history storage units collect history information relating to the history of use of each device belonging to the users by way of the history acquisition units and store the history information. When a product or service is to be provided or when an application is to be executed, the history utilization units use appropriate history information of the history information relating to the history of use of each device belonging to the users to produce customer information that is to be utilized in the product, service or application.

Claims

1. A customer information utilization system for utilizing customer information of users in a product, service, or application, said customer information utilization system comprising:

a first customer information request means for, when said product or said service is to be provided, issuing a request for acquisition of customer information of said users;

a second customer information request means for, when said application is to be executed on each device belonging to said users, issuing a request for acquisition of customer information of said users; and

a history utilization means for, upon receiving a request for acquisition of customer information of said users from said first customer information request means or said second customer information request means, using appropriate history information of history information that relates to the history of use of each device belonging to said users to produce customer information that is utilized in said product, said service, or said application.

2. A customer information utilization system according to claim 1, comprising:

a history acquisition means that is arranged in each device belonging to said users for acquiring history information that relates to the history of use of the device; and

a history storage means for collecting, by way of said history acquisition means that is arranged in each device belonging to said users, history information that relates to the history of use of the device and storing the history information;

wherein said history utilization means, upon receiving a request for acquisition of customer information of said users from said first customer information request means or said second customer information request means, extracts appropriate history information of the history information that is stored in said history storage means, and produces said customer information based on the extracted history information.

3. A customer information utilization system according to claim 2, wherein said history storage means is provided for each of said users, and, by way of said history acquisition means that is arranged in each device belonging to a relevant user, collects and stores history information relating to the history of use of that device.

4. A customer information utilization system according to claim 2, wherein said history utilization means includes:

a first history utilization means that is arranged in an information processor that belongs to the provider of said product or said service; and

a second history utilization means that is arranged in each device that is a device belonging to said users and that executes a relevant application.

5. A customer information utilization system according to claim 2, comprising:

a first storage means for storing history information relating to the history of use of each device belonging to said users based on instructions of said history storage means; and

a history extraction means for extracting history information relating to the history of use of each device belonging to said users from said first storage means;

wherein;

said history utilization means, upon receiving from said first customer information request means or said second customer information request means a request to acquire customer information of said users, extracts history information from said first storage means by way of said history extraction means.

6. A customer information utilization system according to claim 5, wherein:

said first storage means is provided for each of said users for storing history information relating to the history of use of each device belonging to a relevant user based on the instructions of said history storage means; and

said history extraction means is provided for each of said users for extracting from said first storage means history information that relates to the history of use of each device belonging to a relevant user.

7. A customer information utilization system according to claim 5, wherein:

said history utilization means, upon receiving from said first customer information request means or said second customer information request means a request to acquire customer information of said users, passes on to said history extraction means history information extraction conditions that have been instructed from the first customer information request means or the second customer information request means; and

said history extraction means extracts history information from said first storage means based on the extraction conditions that have been passed from said history utilization means, and passes the extracted history information to said history utilization means.

8. A customer information utilization system according to claim 5, comprising:

a second storage means for storing permission information that indicates, of the history information relating to the history of use of each device belonging to said users, the range of the history information that said users permit for provision;

wherein;

based on permission information that is extracted from said second storage means, said history extraction means passes on to said history utilization means, of the history information that is extracted from said first storage means, only history information that is within the range that is permitted by said users.

9. A customer information utilization system according to claim 8, wherein:

said second storage means is provided for each of said users for storing permission information that indicates, of history information relating to the history of use of each device belonging to the relevant user, the range of history information that the user permits for provision.

10. A customer information utilization system according to claim 8, wherein:

said history utilization means, upon receiving from said first customer information request means or said second customer information request means a request to acquire customer information of said users, analyzes history information that has been passed on from said history extraction means based on analysis conditions that are instructed from the first customer information request means or the second customer information request means and produces said customer information based on the analysis results.

11. A customer information utilization system according to claim 8, wherein:

said second storage means stores attribute information of said users and permission information that indicates, of said attribute information, the range of attribute information that relevant users permits for provision; and

said history utilization means, upon receiving from said first customer information request means or said second customer information request means a request to acquire customer information of said users, analyzes said history information that has been passed from said history extraction means and attribute information and permission information that have been extracted from said second storage means based on analysis conditions that have been instructed from the first customer information request means or the second customer information request means, and produces said customer information based on analysis results.

12. A customer information utilization system according to claim 8, wherein:

said history storage means;

said first and second storage means, and said history extraction means are arranged in an information processor that belongs to the provider of said product or said service.

13. A customer information utilization system according to claim 8, wherein:

said history storage means, said first and second storage means, and said history extraction means are arranged in information processors that belong to said users.

14. An information processor that belongs to a provider of a product or a service, said information processor comprising:

a customer information request means for issuing a request to acquire customer information of users when said product or said service is to be provided; and

a history utilization means for, upon receiving from said customer information request means a request to acquire customer information of said users, using appropriate history information of history information relating to the history of use of each device belonging to said users to produce customer information that is to be utilized in said product or said service.

15. An information processor according to claim 14, comprising:

a history storage means for collecting history information relating to the history of use of each device belonging to said users from the devices and storing said history information;

wherein;

said history utilization means, upon receiving from said customer information request means a request to acquire customer information of said users, extracts appropriate history information from said stored history information and produces said customer information based on extracted history information.

16. An information processor according to claim 15, wherein:

said history storage means is provided for each of said users for collecting history information relating to the history of use of each device belonging to said users from the devices and storing said history information.

17. An information processor according to claim 15, comprising:

a first storage means for storing history information relating to the history of use of each device belonging to said users based on instructions of said history storage means; and

a history extraction means for extracting, from said first storage means, history information relating to the history of use of each device belonging to said users;

wherein;

said history utilization means, upon receiving from said customer information request means a request to acquire customer information of said users, extracts history information from said first storage means by way of said history extraction means.

18. An information processor according to claim 17, wherein:

said first storage means is provided for each of said users for storing history information relating to the history of use of each device belonging to said users based on instructions of said history storage means; and

said history extraction means is provided for each of said users for extracting from said first storage means history information relating to the history of use of each device belonging to said users.

19. An information processor according to claim 17, wherein:

said history utilization means, upon receiving from said customer information request means a request to acquire customer information of said users, passes to said history extraction means extraction conditions that have been instructed from the customer information request means; and

said history extraction means extracts history information from said first storage means based on the extraction conditions that have been passed from said history utilization means and passes the extracted history information to said history utilization means.

20. An information processor according to claim 17, comprising:

a second storage means for storing permission information that indicates, of history information relating to the history of use of each device belonging to said users, the range of history information that said users permit for provision;

wherein;

based on permission information that has been extracted from said second storage means, said history extraction means passes to said history utilization means, of history information that has been extracted from said first storage means, only history information that is within the range permitted by said users.

21. An information processor according to claim 20, wherein:

said second storage means is provided for each of said users for storing permission information that indicates, of history information relating to the history of use of each device belonging to the user, the range of history information that the user permits for provision.

22. An information processor according to claim 20, wherein:

said history utilization means, upon receiving from said customer information request means a request to acquire customer information of said users, analyzes history information that has been passed from said history extraction means based on analysis conditions that are instructed from said customer information request means and produces said customer information based on analysis results.

23. An information processor according to claim 20, wherein:

a said second storage means stores attribute information of said users and permission information that indicates, of said attribute information, the range of attribute information that the users permit for provision; and

said history utilization means, upon receiving a request from said customer information request means to acquire customer information of said users, analyzes said history information that has been passed from said history extraction means and attribute information and permission information that have been extracted from said second storage means based on analysis conditions that are instructed from the customer information request means and produces said customer information based on analysis results.

24. Devices that belong to users for executing an application in said devices, said devices each comprising:

a customer information request means for issuing a request to acquire customer information of said users when said application is to be executed; and

a history utilization means for, upon receiving a request from said customer information request means to acquire customer information of said users, using appropriate history information of history information relating to the history of use of each device that includes the relevant devices that belong to said users to produce customer information that is utilized in said application.

25. Devices according to claim 24, each of said devices comprising:

a history acquisition means for acquiring history information relating to the history of use of its own device and transmitting the acquired history information to a prescribed information processor;

wherein;

said history utilization means, upon receiving a request from said customer information request means to acquire customer information of said users, extracts appropriate history information by way of said prescribed information processor, and produces said customer information based on the extracted history information.

26. Devices according to claim 25, wherein:

said history utilization means, upon receiving a request from said customer information request means to acquire customer information of said users, passes history information extraction conditions that are instructed from the customer information request means to said prescribed information processor to cause the extraction of history information based on said extraction conditions.

27. Devices according to claim 25, wherein:

said history utilization means, upon receiving a request from said customer information request means to acquire customer information of said users, analyzes said history information based on analysis conditions that are instructed from said customer information request means and produces said customer information based on analysis results.