Information offering apparatus, information offering method, program and product
First Claim
1. An information offering apparatus for offering, via a communication network, information to a user of a product produced by combining parts selected from a plurality of parts, comprising:
- question-and-answer items storage unit means for storing question-and-answer items including questions for each of the plurality of parts and answers for the questions;
request-receiving means for receiving a request for offering information of the product from the user via the communication network;
information-obtaining means for obtaining part-related information related to a part constituting the product in response to receiving the request;
pick-up means for picking up, from the question-and-answer items storage means, at least one question-and-answer item related to the part constituting the product based on the part-related information that is obtained; and
transmission means for transmitting the question-and-answer item that is picked up to the user who has issued the request.
1 Assignment
0 Petitions
Accused Products
Abstract
In shipping a computer ordered by selecting parts on a sales site offered by a sales management server, a shortcut link incorporating part codes as parameters of a URL on the support information site offered by a FAQ server, is set on a desktop screen of the computer. On the other hand, part codes, questions probable to arouse concerning the parts and answers thereto are registered as data in a database. When the short-cut link is selected on the desktop screen of the computer, the FAQ server accessible via a web management server obtains part codes from the URL, and sends the data picked up from the database by using the part codes, as a FAQ page, to the side of the user.
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Citations
18 Claims
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1. An information offering apparatus for offering, via a communication network, information to a user of a product produced by combining parts selected from a plurality of parts, comprising:
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question-and-answer items storage unit means for storing question-and-answer items including questions for each of the plurality of parts and answers for the questions;
request-receiving means for receiving a request for offering information of the product from the user via the communication network;
information-obtaining means for obtaining part-related information related to a part constituting the product in response to receiving the request;
pick-up means for picking up, from the question-and-answer items storage means, at least one question-and-answer item related to the part constituting the product based on the part-related information that is obtained; and
transmission means for transmitting the question-and-answer item that is picked up to the user who has issued the request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An information offering method for offering, via a communication network, information to a user of a product produced by combining parts selected from a plurality of parts, comprising:
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(a) storing, in advance, a plurality of question-and-answer items including questions for each of the plurality of parts and answers for the questions;
(b) obtaining part-related information related to a part constituting the product in response to receiving a request when the request is received from the user for offering information of the product via the communication network;
(c) picking up, from a plurality of question-and-answer items that are stored, at least one question-and-answer item related to the part constituting the product based on the part-related information that is obtained; and
(d) transmitting the question-and-answer item that is picked up to the user who has issued the request. - View Dependent Claims (14, 15)
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16. A product produced by a combination of parts selected from a plurality of parts, comprising:
request information transmission means for requesting an offer of information of the product to an information offering apparatus capable of offering information of the product via a communication network, and for transmitting information related to the part constituting the product in response to the request. - View Dependent Claims (17, 18)
Specification