Methods and systems for routing combined communication identifiers to separate communication devices

• US 20040258216A1
• Filed: 06/19/2003
• Published: 12/23/2004
• Est. Priority Date: 06/19/2003
• Status: Abandoned Application

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Reid, Laura
• Application Number:
  US10/465,183
• Publication Number:
  US 20040258216A1
• Time in Patent Office: Days
• US Class Current: 379/88.13
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/158 Call-type dependent routing
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

A method for routing incoming communications that are directed to integrated communication manager (ICM) identifiers to communication devices. An ICM identifier is associated with a plurality of identifiers for communication devices. The association between the ICM identifier and the plurality of communication device identifiers is determined in response to an incoming communication directed to the ICM identifier. The incoming communication is routed to at least one of the communication device identifiers that is associated with the ICM identifier. Related systems are also disclosed.

Claims

1. A method of routing incoming communications that are directed to integrated communication manager (ICM) identifiers for communication devices, the method comprising:

associating an ICM identifier with a plurality of identifiers for communication devices;

determining the association between the ICM identifier and the plurality of communication device identifiers in response to an incoming communication directed to the ICM identifier; and

routing the incoming communication to at least one of the plurality of communication device identifiers that are associated with the ICM identifier.

2. The method of claim 1, wherein the plurality of communication devices comprise at least one of a subscriber line telephone, a facsimile device, an internet connected computer, a voice mail device, a wireless telephone, a wireless terminal, and a wireless pager.

3. The method of claim 2, wherein associating an ICM identifier with a plurality of communication devices comprises associating the ICM identifier with a subscriber line telephone number and a wireless telephone number.

4. The method of claim 2, wherein associating an ICM identifier with a plurality of communication devices comprises associating the ICM identifier with a subscriber line telephone number and an internet address.

5. The method of claim 1, wherein routing the incoming communication to at least one of the plurality of communication device identifiers comprises simultaneously routing the incoming communication to a plurality of the communication device identifiers.

6. The method of claim 1, wherein routing the incoming communication to at least one of the plurality of communication device identifiers comprises sequentially routing the incoming communication to a plurality of the communication device identifiers.

7. The method of claim 1, wherein determining the association between the ICM identifier and the plurality of communication device identifiers comprises:

determining that the incoming communication comprises a facsimile message;

identifying a facsimile device among the plurality of communication device identifiers that are associated with the TCM identifier; and

routing the facsimile message to the identified facsimile device.

8. The method of claim 1, wherein determining the association between the ICM identifier and the plurality of communication device identifiers comprises:

determining that the incoming communication comprises a text message; and

routing the text message to at least of an internet address that is associated with the ICM identifier, a telephone number for a mobile terminal that is associated with the ICM identifier, a telephone number for a pager that is associated with the ICM identifier; and

an internet address that is associated with the ICM identifier.

9. The method of claim 1, further comprising:

determining that the incoming communication comprises a text message;

converting the text message to an audible signal; and

routing the audible signal to at least one of the plurality of communication device identifiers that are associated with the ICM identifier.

10. The method of claim 9, further comprising determining availability of one or more of the plurality of communication devices associated with the ICM identifier that is capable of receiving a text message, and wherein the converting the text message to an audible signal is selectively based on the availability determination.

11. The method of claim 9, further comprising routing the audible signal to at least one of a landline phone and a wireless phone.

12. The method of claim 9, wherein the text message is an email message.

13. The method of claim 9, wherein the text message is a wireless data message.

14. The method of claim 1, further comprising:

determining that the incoming communication comprises an audible signal;

recording the audible signal; and

routing the recorded audible signal to at least one of the plurality of communication device identifiers that are associated with the ICM identifier.

15. The method of claim 14, further comprising determining availability of one or more of the plurality of communication devices that are associated with the ICM identifier and that are capable of receiving an audible signal, and wherein the recording the audible signal is selectively based on the availability determination.

16. The method of claim 14, further comprising:

creating an email message that includes the recorded audible signal; and

routing the email message to an internet address that is associated with the ICM identifier.

17. The method of claim 1, further comprising:

determining that the incoming communication comprises an audible speech signal;

converting the audible speech signal to a text message; and

routing the text message to at least one of the plurality of communication device identifiers that are associated with the ICM identifier.

18. The method of claim 17, further comprising determining availability of one or more of the plurality of communication devices that are associated with the ICM identifier and that are capable or receiving an audible speech signal, and wherein the converting the audible speech signal to a text message is selectively based on the availability determination.

19. The method of claim 17, further comprising:

creating an email message that includes the text message; and

routing the email message to an internet address that is associated with the ICM identifier.

20. The method of claim 17, further comprising:

creating a facsimile message that includes the text message; and

routing the facsimile message to a facsimile device at a telephone number that is associated with the ICM identifier.

21. The method of claim 1, further comprising:

determining availability of the at least one of the plurality of communication devices that is associated with the ICM identifier; and

responding to a source of the incoming communication with an alternative way to contact a user that is associated with the ICM identifier.

22. The method of claim 1, further comprising:

associating policies with the ICM identifier, and wherein the routing the incoming communication to at least one of the plurality of communication device identifiers is based on the policies that are associated with the ICM identifier.

23. The method of claim 22, wherein the policies are based on associating a priority with known possible sources of incoming communications.

24. The method of claim 22, wherein the policies are based on at least one of time of day, day of week, and date.

25. A system for routing incoming communications that are directed to integrated communication manager (ICM) identifiers to communication devices, the system comprising:

a plurality of communication devices, each having an identifier;

a switch configured to selectively provide communications between the communication devices; and

an ICM service controller that is configured to determine an association between an ICM identifier of an incoming communication to the switch and the plurality of communication device identifiers, and to route the incoming communication to at least one of the communication device identifiers that is associated with the ICM identifier.

26. The system of claim 25, wherein the plurality of communication devices comprise at least one of a subscriber line telephone, a facsimile device, an internet connected computer, a voice mail device, a wireless telephone, a wireless terminal, and a wireless pager.

27. The system of claim 25, wherein the ICM service controller is further configured to determine that the incoming communication comprises a text message, and is configured to route the text message to at least one of the communication device identifiers that is associated with the ICM identifier and that is capable of receiving a text message.

28. The system of claim 25, wherein the ICM service controller is further configured to determine that the incoming communication comprises a text message, and is configured to convert to the text message to an audible signal, and is configured to route the audible signal to at least one of the communication device identifiers that is associated with the ICM identifier.

29. The system of claim 25, wherein the ICM service controller is further configured to determine that the incoming communication comprises an audible signal, and is configured to record the audible signal, and is configured to route the recorded audible signal to at least one of the communication device identifiers that is associated with the ICM identifier.

30. The system of claim 25, wherein the ICM service controller is further configured to determine that the incoming communication comprises an audible signal, and is configured to convert the audible signal to a text message, and is configured to route the text message to at least one of the communication device identifiers that is associated with the ICM identifier.