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Apparatus maintenance method, server computer for apparatus maintenance system, and electronic apparatus

  • US 20040260803A1
  • Filed: 03/04/2003
  • Published: 12/23/2004
  • Est. Priority Date: 03/04/2002
  • Status: Abandoned Application
First Claim
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1. A method in which a server computer performs remote maintenance by monitoring a user apparatus via a computer network, the method comprising:

  • a step that records maintenance information received from said user apparatus;

    a step that generates and stores a decision condition for predicatively determining occurrence of a problem in said user apparatus based on plural pieces of said maintenance information; and

    a step that predicatively determines occurrence of a problem in said user apparatus based on said decision condition and said maintenance information.

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