Apparatus maintenance method, server computer for apparatus maintenance system, and electronic apparatus
First Claim
1. A method in which a server computer performs remote maintenance by monitoring a user apparatus via a computer network, the method comprising:
- a step that records maintenance information received from said user apparatus;
a step that generates and stores a decision condition for predicatively determining occurrence of a problem in said user apparatus based on plural pieces of said maintenance information; and
a step that predicatively determines occurrence of a problem in said user apparatus based on said decision condition and said maintenance information.
2 Assignments
0 Petitions
Accused Products
Abstract
In the case where an error occurs or a regular reporting time has come, each printer that is a user apparatus transmits maintenance information to a management server. Based on the maintenance information acquired from each printer, the management server determines whether or not each printer corresponds to a predetermined decision condition and a condition concerning the maintenance of the printer needs to be changed. In the case where it has determined that update is needed, the management server causes each printer to execute rewriting of a ROM through a remote control computer. As a result, each printer can prepare for an error that will occur in the future and can be remotely maintained efficiently.
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Citations
19 Claims
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1. A method in which a server computer performs remote maintenance by monitoring a user apparatus via a computer network, the method comprising:
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a step that records maintenance information received from said user apparatus;
a step that generates and stores a decision condition for predicatively determining occurrence of a problem in said user apparatus based on plural pieces of said maintenance information; and
a step that predicatively determines occurrence of a problem in said user apparatus based on said decision condition and said maintenance information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method in which a server computer performs remote maintenance by monitoring a user apparatus via a computer network, the method comprising;
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a step that records job information received from said user apparatus;
a step that generates and stores a decision condition for predicatively determining occurrence of a problem in said user apparatus based on plural pieces of said job information; and
a step that predicatively determines occurrence of a problem in said user apparatus based on said job information received from said user apparatus through collation with said decision condition. - View Dependent Claims (12)
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13. A server computer, connected to a user apparatus via a computer network, for performing remote maintenance by monitoring the user apparatus, said server computer comprising:
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recording means that records maintenance information received from said user apparatus;
generation means that generates and stores a decision condition for predicatively determining occurrence of a problem in said user apparatus based on said maintenance information; and
decision means that predicatively determines occurrence of a problem in said user apparatus based on said decision condition and said maintenance information. - View Dependent Claims (14, 15)
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16. An electronic apparatus, which is monitored by a server computer present at a remote location through execution of transmission and reception of information with said server computer, the electronic apparatus comprising:
apparatus updating means that updates maintenance-oriented settings when receiving a new decision condition for prediction of occurrence of a problem from said server computer. - View Dependent Claims (17)
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18. An electronic apparatus, which is monitored by a server computer present at a remote location through execution of transmission and reception of information with said server computer, the electronic apparatus comprising:
means that receives a setting condition from said server computer and stores this setting condition. - View Dependent Claims (19)
Specification