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Caller information system

  • US 20040264660A1
  • Filed: 05/17/2004
  • Published: 12/30/2004
  • Est. Priority Date: 05/20/2003
  • Status: Active Grant
First Claim
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1. A system for managing telephone calls, comprising:

  • a database configured to store caller information;

    a system server in communication with said database, wherein said system server is configured to;

    receive information extracted from an incoming telephone call, and cross-reference said extracted information with said caller information of said database to obtain cross-referenced caller information; and

    a client workstation in communication with said system server, wherein said client workstation is configured to;

    receive said cross-referenced information from said system server, display a list of incoming telephone calls, display said cross-referenced information in response in response to a user'"'"'s selection of a call in said list, receive updated caller information input by said user, and pass said updated caller information to said system server.

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