Implementing an effective medical treatment management program

• US 20040267563A1
• Filed: 10/07/2003
• Published: 12/30/2004
• Est. Priority Date: 06/30/2003
• Status: Abandoned Application

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: King, Rubby, Dunn, Rebecca
• Application Number:
  US10/680,597
• Publication Number:
  US 20040267563A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 50/30 for calculating health indices; for individual health risk assessment

Abstract

Preferred embodiments of the present invention provide a program, implemented by an employer, for assisting in the management of medical treatments associated with active and retired employees. In one example, among others, in a business environment, an employer creates an internal support network to operate a program for assisting in the management of medical treatments of individuals within the business environment, such as employees. Accordingly, the internal support network provides information resources on treating medical conditions and distributes the resources to individuals within the business environment who request assistance with regard to managing treatment of a medical condition. Further, participants in the program may be trained to provide personal assistance to an individual in understanding an information resource. Other methods and systems are also provided.

Claims

1. A method for implementing a wellness management program within a business environment, comprising the steps of:

recruiting a staff of persons from the business environment to implement the wellness management program;

training the staff to perform services involved in implementing the wellness management program; and

announcing the availability of the program within the business environment.

2. The method of claim 1, wherein the business environment is a corporation.

3. The method of claim 1, further comprising the step of:

collaborating with another program that offers a different type of assistance within the business environment; and

referring an individual that may need the different type of assistance to the other program.

4. The method of claim 1, wherein the staff comprises at least a management team and a support team.

5. The method of claim 4, wherein the management staff periodically confers to evaluate program operations.

6. The method of claim 4, wherein the support team is comprised of a plurality of groups of persons, the method further comprising the step of:

assigning a respective one a plurality of tasks to be performed to a respective one of the plurality of groups of persons.

7. The method of claim 6, wherein the management team comprises a respective leader of the respective one of the plurality of groups.

8. The method of claim 7, wherein the management team comprises at least one member who has survived a respective medical condition for which assistance concerning the respective medical condition is provided by the program.

9. The method of claim 7, further comprising the step of:

determining a particular one of the plurality of groups to assign a particular person.

10. The method of claim 9, the determining step comprising the step of:

ascertaining that the particular person desires to be assigned to a group that meets with individuals who request assistance from the program;

training the particular person to meet with individuals who request assistance from the program; and

assigning the particular person to the group that meets with individuals who request assistance from the program after completion of the training step.

11. The method of claim 10, further comprising the step of:

requesting feedback from the particular person with regard to the training step for training evaluation purposes.

12. The method of claim 10, further comprising the step of:

requesting feedback from the individuals who are assisted by the program for program evaluation purposes.

13. The method of claim 10, further comprising the step of:

requesting an independent party to assess the training step for training evaluation purposes.

14. The method of claim 10, the ascertaining step further comprising the step of:

interviewing the person to determine if the person is suitable for the training step.

15. The method of claim 9, the training step comprising the steps of:

receiving a request from the particular person for assisting individuals in managing the medical treatment of a medical condition;

assessing the particular person to determine if the particular person is approved to begin training; and

if approved, training the particular person from training materials in order to teach the particular person techniques for providing assistance in managing the medical treatment of a medical condition.

16. The method of claim 15, wherein the training materials are developed internally within the business environment.

17. The method of claim 15, wherein the particular person is an employee within the business environment.

18. The method of claim 1, further comprising the step of:

providing a manner of communication that an individual seeking assistance from the program may utilize to request assistance.

19. The method of claim 18, further comprising the step of:

providing a manner of communication that a person may utilize to offer to support operations of the program.

20. The method of claim 19, wherein the manner of communication for the individual seeking assistance from the program and the manner of communication for the person offering to support operations of the program involves leaving a message on a voice mailbox.

21. The method of claim 1, the recruiting step comprising the steps of:

publicizing the program within the business community;

recruiting a plurality of persons that share a particular interest to become volunteers in the program by showing that the program serves the particular interest; and

publicizing a manner of communication that an interested party may utilize to request to become a volunteer.

22. The method of claim 21, the recruiting step further comprising the step of:

recruiting a plurality of persons that share a common interest to give financial support to the program by showing that the program serves the common interest.

23. A method for implementing a wellness management program within a business environment comprising the steps of:

providing a means for a person to leave a voice mail message expressing an interest in supporting the program;

reviewing, via an administrator, a message by the person expressing an interest in supporting the program and notifying a volunteer coordinator;

contacting, via the volunteer coordinator, the person and determining the type of support that the person desires to provide in the program;

matching, via the volunteer coordinator, the person with a particular support team that performs a task that is compatible with the type of support; and

notifying, via the volunteer coordinator, a leader of the particular support team that the person has been assigned to the particular support team.

24. The method of claim 23, the matching step further comprising the steps of:

inquiring, via the volunteer coordinator, if the person wants to meet with an individual who is seeking assistance from the program;

if the person wants to meet with an individual who is seeking assistance from the program, assigning, via the volunteer coordinator, the person to a support team that meets with an individual who is seeking assistance from the program and notifying a training coordinator, wherein the training coordinator assesses whether the person is suitable to meet with an individual who is seeking assistance from the program;

if the person is deemed suitable to meet with an individual who is seeking assistance from the program, training, via the training coordinator, the person to meet with an individual who is seeking assistance from the program;

if the person is not deemed suitable to meet with an individual who is seeking assistance from the program, assigning, via the volunteer coordinator, to another support group that does not meet with an individual who is requesting assistance from the program; and

if the person does not want to meet with an individual who is seeking assistance from the program, assigning the person to another support group that does not meet with an individual who is requesting assistance from the program.

25. A method for implementing a wellness management program within a business community comprising the steps of:

providing a means for an individual to leave a voice mail message expressing an interest in seeking assistance from the program;

reviewing, via an administrator, a message by the individual expressing an interest in seeking assistance from the program for a particular medical condition and notifying a program director of the interest expressed by the individual;

sending medical information regarding the particular medical condition to the individual;

assigning, via the program director, a member of a support team that meets with a person seeking assistance from the program to contact the individual;

contacting, via the member of the support team, the individual to determine if the individual received the medical information;

determining, via the member of the support team, if the individual would like assistance in understanding the medical information; and

informing, via the member of the support team, the program director if the individual desires additional assistance.

26. The method of claim 25, further comprising the step of:

recording, via the program director, the type of assistance that is being provided to the individual.

27. A method for implementing a program within a business community to assist in the treatment of a plurality of medical conditions, comprising:

creating an internal support network to operate the program;

determining which particular medical conditions are going to be stressed within the program;

proactively compiling medical information concerning the particular medical conditions according to a desired standard of review;

assembling the compiled medical information for each particular medical condition into an individual guide for the particular medical condition; and

maintaining the assembled medical information so that the assembled medical information meets the desired standard of review.

28. A method of claim 27, the creating step further comprising the steps of:

recruiting a support staff from the business community to operate the program; and

providing a training program for teaching the support staff how to operate the program.

29. The method of claim 28, wherein a portion of the support staff include persons from the business community who have survived one of the particular medical conditions.

30. The method of claim 27, further comprising the steps of:

maintaining, via the support staff, an inventory of individual guides for the particular medical conditions; and

providing personal assistance, via the support staff, in understanding the resource guides.

31. The method of claim 27, the proactively compiling step further comprising the steps of:

for each particular medical condition, searching for information on the medical condition;

reviewing the information obtained from the searching step to determine if the information meets the desired standard of review;

obtaining permission to use the information that meets the desired standard of review; and

procuring the information that meets the desired standard of review.

32. The method of claim 27, the assembling step further comprising the steps of:

gathering the information that meets the desired standard of review into a compilation of information for the particular medical condition;

duplicating the compilation of information;

storing an inventory of the compilation of information for the particular medical condition; and

distributing the compilation of information for the particular medical condition to an individual who has requested assistance for the particular medical condition.

33. The method of claim 32, the assembling step further comprising the steps of

providing a talking book version of the compilation of medical information by extracting information from the compilation of information for the medical condition onto an audio storage device for audio playback;

and

distributing the talking book version to an individual who has requested the talking book version.

34. The method of claim 27, further comprising the steps of publicizing the program through business channels;

soliciting feedback on program effectiveness from participants in the program; and

maintaining utilization data from the participants to track program effectiveness.

35. A system for implementing a program that provides assistance in managing a medical treatment within a business environment, comprising:

a local information network provided within the business environment to disseminate information from the program to an active member of the business environment, wherein the information includes a description of services provided by the program, a request for support from active members, and a mailbox address;

a community network provided outside the business environment to disseminate additional information from the program to a person that is not an active member of the business environment, wherein the additional information includes the description of services provided by the program, a request for support from persons that are not active members, and a mailbox address to a mailbox address; and

an electronic mailbox to store messages from persons that are attempting to contact a representative of the program at the mailbox address.

36. The system of claim 35, wherein the electronic mailbox is a voice mailbox.

37. The system of claim 35, wherein the electronic mailbox is an email mailbox.

38. The system of claim 35, further comprising:

an Internet server to store a web site for the program, wherein the web site contains a description of services performed by the program that is tailored towards a group of persons from whom the program is interested in obtaining support.

39. The system of claim 38, wherein the support comprises volunteer services.

40. The system of claim 38, wherein the support comprises a monetary gift.

41. The system of claim 35, wherein the local information network comprises:

a private messaging network that is utilized by the active members.

42. The system of claim 35, wherein the local information network comprises:

a video monitoring system to display video information to the active members.

43. A system for implementing a program that provides assistance in managing a medical treatment within a business environment, comprising:

a general assistance component to disseminate unsolicited information to members of the business environment;

a special assistance component to provide requested assistance to members of the business environment;

a management component to oversee operations of the program;

a maintenance component to provide continual support services to the program;

an information network to propagate communication from the program throughout the business environment; and

a mailbox to receive communication directed to the program from members of the business environment.

44. The system of claim 43, wherein the management component and maintenance component comprises members from the business environment.

45. The system of claim 44, wherein the management component and maintenance component further comprise members from outside the business environment.

46. The system of claim 43, wherein the information network further communicates with retired members of the business environment who are eligible to receive assistance from the program.

47. The system of claim 43, wherein the maintenance component and special assistance component further comprise a plurality of subcomponents, each respective subcomponent assigned to perform a respective task.

48. The system of claim 47, wherein the plurality of subcomponents comprise:

a first subcomponent that obtains current information that is to be included in a resource guide of medical information;

a second subcomponent that assembles the resource guide of medical information;

a third subcomponent that assures that information contained in the resource guide is current; and

a fourth subcomponent that provides personal assistance to eligible persons.

49. The system of claim 47, wherein the management component comprises a respective leader of each respective subcomponent.

50. The system of claim 47, wherein the management component comprises at least one leader of a respective subcomponent that has survived a medical condition to which the respective subcomponent supports.

51. The system of claim 43, wherein the management component comprises a training coordinator in charge of instructing the support staff;

a volunteer coordinator in charge of managing volunteers; and

a representative from another program that works in collaboration with the present program.

52. The system of claim 43, further comprising:

a database to store a record of the tasks that are performed by components of the program and the current organizational structure of the program.