Facilitating effective medical treatment management

• US 20040267564A1
• Filed: 10/07/2003
• Published: 12/30/2004
• Est. Priority Date: 06/30/2003
• Status: Abandoned Application

• Current Assignee: Bellsouth Intellectual Property
• Original Assignee: Bellsouth Intellectual Property
• Inventors: King, Bibby, Dunn, Rebecca
• Application Number:
  US10/680,793
• Publication Number:
  US 20040267564A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G16H 20/00 ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance
• CPC Class Codes: G16H 70/60 relating to pathologies

Abstract

Preferred embodiments of the present invention provide a program, implemented by an employer, for assisting in the management of medical treatments associated with active and retired employees. In one example, among others, a newly diagnosed individual requests assistance from the program in managing the individual'"'"'s medical treatment. Accordingly, the newly diagnosed individual is sent information material that is tailored to the medical condition of the newly diagnosed individual. Further, a trained volunteer may aid the newly diagnosed individual in understanding the information material. Other methods and systems are also provided.

Claims

1. A method for providing assistance in managing a medical treatment within a business environment, comprising the steps of:

receiving a request for assistance in managing a medical treatment from a person who is concerned with a medical condition; and

utilizing available resources within the business environment to assist in managing the medical treatment for the medical condition.

2. The method of claim 1, wherein the person is an active employee of the business.

3. The method of claim 1, wherein the person is a retired employee of the business.

4. The method of claim 1, further comprising the step of:

providing a telephone number that the person may dial to make a request for assistance.

5. The method of claim 1, further comprising the step of:

providing an email address that the person may direct the request for assistance.

6. The method of claim 1, wherein the person has been newly diagnosed with the medical condition.

7. The method of claim 1, wherein the person has a family member that has been newly diagnosed with the medical condition.

8. The method of claim 1, the utilizing step further comprising the step of:

maintaining the identity of the person confidential.

9. The method of claim 1, further comprising the step of:

requesting the person to assess the assistance the person received for program evaluation purposes.

10. The method of claim 1, further comprising the step of:

monitoring the type of assistance being provided to the person.

11. The method of claim 1, further comprising the step of:

acquiring utilization data with regard to the person receiving the assistance.

12. The method of claim 1, further comprising the step of:

acquiring utilization data with regard to the type of medical condition that assistance is being provided.

13. The method of claim 1, further comprising the step of:

disregarding any information obtained about the person after the assistance has been rendered.

14. The method of claim 1, the utilizing step further comprising the step of:

providing informational resource material to the person, wherein the informational resource material includes medical treatment information for the medical condition.

15. The method of claim 14, the providing step further comprising the steps of:

mailing the informational resource material to the person;

confirming the receipt of the informational resource material by the person; and

arranging a trained volunteer to personally assist the person in understanding the material after the informational resource material has been received.

16. The method of claim 14, the utilizing step further comprising the step of:

personally assisting the person in understanding the informational resource material.

17. The method of claim 16, the utilizing step further comprising the step of:

personally encouraging the person to have active participation in his or her medical treatment.

18. The method of claim 16, the utilizing step further comprising the step of:

announcing within the business environment that assistance in managing a medical treatment of a medical condition is available.

19. The method of claim 16, the utilizing step further comprising the step of:

recruiting within the business environment for persons to volunteer to help with assisting in managing a medical treatment of a medical condition.

20. The method of claim 16, further comprising the step of:

personally assisting the person in finding additional assistance from another party that provides assistance within the business environment with regard to personal problems.

21. The method of claim 16, the utilizing step further comprising the step of:

training someone to provide personal assistance in understanding the informational resource material for the medical condition to another.

22. The method of claim 21, the utilizing step further comprising the step of:

assuring that the someone has prior personal experience with the medical condition.

23. The method of claim 22, wherein the prior personal experience involves being personally diagnosed with the medical condition.

24. The method of claim 22, wherein the someone is from the business environment.

25. The method of claim 22, wherein the someone is an employee of the business.

26. The method of claim 21, the utilizing step further comprising the step of:

assuring that the someone is the same gender as the person concerned with the medical condition.

27. The method of claim 21, the utilizing step further comprising the step of:

assuring that the someone is of the same general age as the person concerned with the medical condition.

28. The method of claim 14, the utilizing step further comprising the step of:

preparing the informational resource material within the business environment.

29. The method of claim 28, the preparing step further comprising the steps of:

locating new medical information concerning the medical condition;

procuring the new medical information; and

compiling the new medical information into a resource guide for the medical condition, wherein the resource guide includes the medical treatment information for the medical condition.

30. The method of claim 29, the preparing step further comprising the step of:

updating, periodically, medical information within the resource guide.

31. The method of claim 29, the preparing step further comprising the step of:

verifying that the new medical information meets a desired level of credibility.

32. The method of claim 14, wherein the informational resource material further includes information on explaining the medical condition to a peer.

33. The method of claim 14, wherein the informational resource material further includes information on explaining the medical condition to a supervisor.

34. A method for preparing medical information resource material for a person requesting assistance in managing a medical condition within a business environment, comprising the steps of:

searching to obtain current medical information concerning the medical condition;

determining the current medical information to meet a desired level of credibility;

procuring the approved medical information; and

compiling the approved medical information together into a resource guide.

35. The method of claim 34, wherein the searching step is performed on the Internet.

36. The method of claim 34, further comprising the step of:

periodically reviewing the resource guide to determine if the resource guide meets a desired level of credibility.

37. The method of claim 36, further comprising the step of:

procuring additional medical information to update the resource guide.

38. The method of claim 36, further comprising the step of:

checking for errors in the resource guide before the resource guide is made available to the person requesting assistance.

39. The method of claim 36, further comprising the step of:

conducting a review of the resource guide by a focus group.

40. The method of claim 34, further comprising the step of:

establishing a support team to prepare the resource guide.

41. The method of claim 34, further comprising the step of:

establishing a plurality of support teams to prepare a plurality of respective resource guides for a plurality of respective medical conditions.

42. The method of claim 34, further comprising the step of:

maintaining an inventory of a plurality of resource guides.

43. The method of claim 34, further comprising the step of:

maintaining an electronic version of the resource guide on a communications network.

44. The method of claim 34, further comprising the step of:

preparing an alternative version of the resource guide for a visually impaired person.

45. The method of claim 34, wherein the support team features a plurality of members, wherein each member is responsible for maintaining a section of the resource guide, the support team also featuring at least one person responsible for maintaining an inventory of resource guides.

46. A system for implementing a program that provides assistance in managing a medical treatment within a business environment, comprising:

an electronic mailbox to store a message from an individual who is requesting assistance regarding a medical treatment; and

a local information network provided within the business environment to disseminate information about the availability of services performed by the program to active members of the business environment.

47. The system of claim 46, wherein the electronic mailbox is a voice mailbox.

48. The system of claim 46, wherein the electronic mailbox is an email mailbox.

49. The system of claim 46, wherein the information includes a description of services provided by the program.

50. The system of claim 46, wherein the information includes an invitation for active members who want to volunteer for the program to contact a representative of the program at an address for the electronic mailbox.

51. The system of claim 46, wherein the information includes an invitation for active members who want assistance from the program to contact a representative of the program at an address for the electronic mailbox.

52. The system of claim 46, further comprising:

an Internet server to store a web site for the program, wherein the web site contains a description of services performed by the program.

53. The system of claim 48, wherein the web sites provides a mechanism for sending a message to a representative of the program.

54. The system of claim 48, wherein the web sites provides medical information.

55. The system of claim 46, wherein the local information network comprises:

a private messaging network that is utilized by the active members.

56. The system of claim 46, wherein the local information network comprises:

a video monitoring system to display video information to the active members.

57. The system of claim 46, further comprising:

a community information network provided outside the business environment to disseminate additional information from the program to a retired member of the business environment.

58. The system of claim 57, wherein the additional information includes an invitation for retired members who want to volunteer for the program to contact a representative of the program at an address for the electronic mailbox.

59. The system of claim 46, wherein the additional information includes an invitation for retired members who want assistance from the program to contact a representative of the program at an address for the electronic mailbox.