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Automated methods and systems for assisting customers in making purchases utilizing verbal communication

  • US 20040267628A1
  • Filed: 06/30/2003
  • Published: 12/30/2004
  • Est. Priority Date: 06/30/2003
  • Status: Active Grant
First Claim
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1. A method of assisting a customer in making purchases, comprising:

  • receiving a voiced call from the customer at an automated voice services node;

    receiving voice instructions from the customer through the received voiced call at the voice services node, the voice instructions pertaining to the purchase to be made for the customer;

    interpreting the voice instructions to generate instruction data;

    locating a stored customer profile, the customer profile providing governing data for purchases for the customer; and

    initiating an automated purchase over a communications network in accordance with the instruction data and customer profile.

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