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Automatically facilitated support for complex electronic services

  • US 20040267750A1
  • Filed: 06/30/2003
  • Published: 12/30/2004
  • Est. Priority Date: 06/30/2003
  • Status: Active Grant
First Claim
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1. A method for providing users access to information to assist in resolving problems with electronic services, comprising:

  • detecting a receipt of input of key words associated with a particular symptom;

    accessing an index database in to obtain a user'"'"'s records;

    accessing a deep database structure configured as hierarchical database pages, each database page including information such as a list of symptoms and associated keywords; and

    cycling through the database structure to obtain a database page having a match between the user input and information contained in the database structure.

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