Method and system for providing backup messages to wireless devices during outages
First Claim
1. A method for providing backup electronic messaging services to wireless devices during outages, comprising:
- sending email messages from a primary email system to a user'"'"'s wireless device;
when said primary email system is unavailable, redirecting said email messages from said primary email system to a secondary email system and from said secondary email system to said user'"'"'s wireless device;
notifying said user that said email messages are available on said user'"'"'s wireless device through said secondary email system at such time as said redirection of said email messages has been implemented;
at such time as said primary email service becomes available, redirecting said email messages from said secondary email system to said primary email system and from said primary email system to said user'"'"'s wireless device;
notifying said user that said email messages are available on said user'"'"'s wireless device through said primary email system at such time as said redirection of said email messages has been implemented; and
synchronizing said email messages received on said secondary email system while said primary email system was unavailable with the messages in said primary email system.
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Accused Products
Abstract
The method and system of the present invention provides an improved technique for providing email to a wireless device during an outage. Email messages are redirected from the primary email system to a secondary email system during an outage such as, for example, a natural disaster. Email messages are accessible from the secondary email system through a wireless device. A notification message is sent to the user'"'"'s wireless device alerting them that their email messages are available on the secondary email system through their wireless device. After the termination of the outage, email messages received during the outage are synchronized into the users standard email application.
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Citations
48 Claims
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1. A method for providing backup electronic messaging services to wireless devices during outages, comprising:
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sending email messages from a primary email system to a user'"'"'s wireless device;
when said primary email system is unavailable, redirecting said email messages from said primary email system to a secondary email system and from said secondary email system to said user'"'"'s wireless device;
notifying said user that said email messages are available on said user'"'"'s wireless device through said secondary email system at such time as said redirection of said email messages has been implemented;
at such time as said primary email service becomes available, redirecting said email messages from said secondary email system to said primary email system and from said primary email system to said user'"'"'s wireless device;
notifying said user that said email messages are available on said user'"'"'s wireless device through said primary email system at such time as said redirection of said email messages has been implemented; and
synchronizing said email messages received on said secondary email system while said primary email system was unavailable with the messages in said primary email system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
during an outage of the company'"'"'s primary email system, intercepting email messages prior to such time as said email messages pass through the company'"'"'s firewall and redirecting said email messages to a pre-specified alternate location.
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12. A method for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
during an outage of the company'"'"'s primary email system, intercepting email messages intended for a primary email system after said email messages pass through said company'"'"'s firewall, but before said email messages enter said primary email system, and redirecting said email messages to a pre-specified alternate location. - View Dependent Claims (13)
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14. A method for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
during an outage of the company'"'"'s primary email system, intercepting email messages intended for a primary email system after said email messages enter said primary email system, but before said email messages leave the Internet mail connector, and redirecting said email messages to a pre-specified alternate location.
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15. A method for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
during an outage of a company'"'"'s primary email system, intercepting email messages directed to non-functioning addresses within a primary email system on a real-time basis and redirecting said email messages to an alternate location.
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16. A method for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
during an outage of a company'"'"'s primary email system, intercepting email messages intended for a primary email system within an email application through the use of an event sink designed to inspect email message traffic and redirect or copy said email messages to an alternate location.
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17. A method for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
during an outage of the company'"'"'s primary email system, redirecting email messages intended to be delivered to said primary email system to an SMTP host with a lower priority designation.
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18. A method for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
during an outage of the company'"'"'s primary email system, changing the domain name system designation of said primary email system so that inbound email messages are directed to an alternate facility.
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19. A method for delivering backup messages to wireless devices, comprising:
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maintaining a mapping of alternate email addresses of wireless devices;
upon an outage of the primary path for delivering email messages to said wireless device, forwarding said email messages to said wireless device through said alternate email address.
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20. A method for delivering backup messages to wireless devices, comprising:
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maintaining a mapping of alternate email addresses of wireless devices, wherein said wireless devices have multiple modes of receiving data;
upon an outage of the primary path for delivering email messages to said wireless device, forwarding said email message to said wireless device through an alternate mode.
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21. A method for delivering backup messages to wireless devices, comprising:
pulling messages from a mailbox within a secondary email system to a wireless device. - View Dependent Claims (22, 23)
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24. A method for acquiring information necessary for providing backup email messages to wireless devices, comprising:
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acquiring information from a primary email system and a primary wireless gateway, wherein said information is selected from the group consisting of wireless device users, email addresses, device identification information, encryption keys, user preferences and user'"'"'s wireless platform; and
at such time as said primary email system is unavailable, providing said information to the device receiving the inbound SMTP stream during said unavailability so that email messages can be redirected to the proper email addresses.
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25. A system for providing backup electronic messaging services to wireless devices during outages, comprising:
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a wireless device;
a primary email system, wherein said primary email system is configured for the delivery of email messages to said wireless device;
a secondary email system, wherein, said secondary email system is configured for the delivery of email messages to said wireless device at such time as said primary email system is unavailable and, at such time as said primary email system becomes unavailable, the user of said wireless device is notified that said primary email system is unavailable;
at such time as said primary email service again becomes available, redirecting said email messages from said secondary email system back to said primary email system for delivery to said wireless device, notifying said user that said email messages are available on said user'"'"'s wireless device through said primary email system, and synchronizing said email messages received on said secondary email system while said primary email system was unavailable with the messages in said primary email system. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A system for intercepting and redirecting email messages to wireless devices during an
outage of the primary email system, comprising: a primary email system, wherein during an outage of said primary email system, email messages intended for a primary email system are intercepted prior to such time as said email messages pass through a company'"'"'s firewall and said email messages are redirected to a pre-specified alternate location.
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36. A system for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
a primary email system, wherein during an outage of said primary email system, email messages intended for said primary email system are intercepted after said email messages pass through a company'"'"'s firewall, but before said email messages enter said primary email system, and said email messages are redirected to a pre-specified alternate location. - View Dependent Claims (37)
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38. A system for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
a primary email system, wherein during an outage of said primary email system, email messages intended for said primary email system are intercepted after said email messages enter said primary email system, but before said email messages leave the Internet mail connector, and said email messages are redirected to a pre-specified alternate location.
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39. A system for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
a primary email system, wherein during an outage of said primary email system, email messages directed to non-functioning addresses in said primary email system are intercepted on a real-time basis and redirected to an alternate location.
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40. A system for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
a primary email system, wherein during an outage of said primary email system, email messages within an email application are intercepted through the use of an event sink designed to inspect email message traffic and said email messages are redirected or copied to an alternate location.
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41. A system for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
a primary email system, wherein during an outage of said primary email system, email messages intended to be delivered to said primary email system are redirected to an SMTP host with a lower priority designation.
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42. A system for intercepting and redirecting email messages to wireless devices during an outage of the primary email system, comprising:
a primary email system, wherein during an outage of said primary email system, the domain name system designation of said primary email system is changed so that inbound email messages are directed to an alternate facility.
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43. A system for delivering backup messages to wireless devices, comprising:
a primary email system, wherein a mapping of alternate email addresses of wireless devices is maintained and, upon an outage of the primary path for delivering email messages to one of said wireless devices, said email messages are forwarded to said wireless devices through said alternate email address.
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44. A system for delivering backup messages to wireless devices, comprising:
a primary email system, wherein a mapping of alternate email addresses of wireless devices is maintained, wherein said wireless devices have multiple modes of receiving data and, upon an outage of the primary path for delivering email messages to said wireless devices, said email messages are forwarded to said wireless devices through an alternate mode.
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45. A system for delivering backup messages to wireless devices, comprising:
a wireless device, wherein said wireless device pulls email messages from a mailbox within a secondary email system. - View Dependent Claims (46, 47)
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48. A system for acquiring information necessary for providing backup email messages to wireless devices, comprising:
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a primary email system and a primary wireless gateway, wherein information is acquired from said primary email system and said primary wireless gateway and said information is selected from the group consisting of wireless device users, email addresses, device identification information, encryption keys, user preferences and user'"'"'s wireless platform; and
a wireless device, wherein at such time as said primary email system is unavailable, said information is provided to the device receiving the inbound SMTP stream during said unavailability so that email messages can be redirected to the proper email addresses.
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Specification