System and method for the accurate collection of end-user opinion data for applications on a wireless network

• US 20050009465A1
• Filed: 08/06/2004
• Published: 01/13/2005
• Est. Priority Date: 07/01/2002
• Status: Active Grant

• Current Assignee: David J. Ross, Jason Kenagy, Mazen Chmaytelli, Samir K. Khazaka
• Original Assignee: David J. Ross, Jason Kenagy, Mazen Chmaytelli, Samir K. Khazaka
• Inventors: Ross, David J., Khazaka, Samir K., Chmaytelli, Mazen, Kenagy, Jason
• Granted Patent: US 7,610,048 B2
• Time in Patent Office: Days
• US Class Current: 455/2.10
• CPC Class Codes: G09B 7/02 of the type wherein the student is expected to construct an answer to the question which is presented or wherein the machine gives an answer to the question presented by a student
• CPC Class Codes: H04M 2203/1041 Televoting
• CPC Class Codes: H04M 3/42178 by downloading data to substation equipment

Abstract

A system, method, and computer program for collecting end-user opinions of applications and data in a wireless communications network. The system identifies the end-user who has downloaded software applications and/or data to a wireless device and collects end-user opinion preferably through the transmission of a targeted questionnaire to the wireless device.

Claims

1. A system for collecting opinion from an end-user of a wireless device on a wireless communications network, the system comprising:

a wireless communications network;

a wireless communications device in communication with the wireless communications network, the wireless communications device collecting end-user opinion after the end-user has used a software application for a predetermined period, the opinion being sent by the wireless communications device to the wireless communications network; and

a server in communication with the wireless communications network, the server running an application that receives the end-user opinion from the wireless communications network.

2. The system according to claim 1, wherein the wireless communication device uses an applet to collect end-user opinion and the server transmits the applet to the wireless communications device during a registration procedure.

3. The system according to claim 2, wherein the wireless communications device selects and receives a software application from the server for which the end-user will provide an opinion.

4. The system according to claim 3, wherein the wireless communications network transmits the applet to the wireless communications device when transmitting the software application to the wireless communications device.

5. The system according to claim 1, wherein the server further comprises a record database of end-user opinion.

6. A system for collecting opinion from an end-user using a wireless communications network, the system comprising:

a wireless communications means for communicating with a wireless communications network; and

an end-user opinion collection means for collecting end-user opinion after the end-user has used a software application for a predetermined period.

7. The system according to claim 6, further comprising a storage means for storing the collected end-user opinions.

8. A method for collecting opinion from an end-user of a software application, the method comprising the steps of:

connecting to a server;

receiving the software application from the server;

using the software application;

detecting a threshold event has occurred for the software application usage;

prompting a questionnaire to the end-user;

collecting the opinion from the end-user; and

transmitting the opinion to the server.

9. The method according to claim 8, further comprising the step of connecting to a wireless communications network.

10. The method according to claim 9, wherein the step of transmitting occurs during a registration procedure.

11. The method according to claim 8, further comprising the step of connecting to a high-speed data network.

12. The method according to claim 8, further comprising the step of recording usage of the software application in a record.

13. The method according to claim 12, wherein the step of detecting further comprises the step of comparing the record against a threshold number of application uses.

14. The method according to claim 8, further comprising the step of recording the specific time of installation of the software application in a record.

15. The method according to claim 14, wherein the step of detecting further comprises the step of comparing the installation time against the current time.

16. The method according to claim 8, wherein the step of prompting a questionnaire to the end-user is prompting a questionnaire to the end-user through an applet from the server.

17. The method according to claim 16, wherein the step of prompting occurs during a registration procedure.

18. A server for selectively downloading applications and data to wireless devices across a wireless network, the server collecting opinion data from an end-user at a wireless device after the end-user has downloaded software application or data and used the application or data for a predetermined period, the opinion data being sent by the wireless device to the server through the wireless network.

19. The server according to claim 18, wherein the server transmits an applet to the wireless device to have the end-user input and transmit opinion data to the server.

20. The server according to claim 18, wherein the server indicates which served applications and data the end-user will be requested to provide an opinion for if downloaded.

21. The server according to claim 19, wherein the server transmits the applet to the wireless device when downloading the software application or data to the wireless communications device.

22. The server according to claim 18, wherein the server further comprises a record database of end-user opinion.

23. A computer program resident in a computer readable medium, that when executed, directs a computer in communication with a wireless network to perform the steps of:

selectively downloading an application to a wireless device across the wireless network;

recording the identity of the end-user to which the application was downloaded;

requesting the end-user provide opinion data for the downloaded application; and

receiving opinion data from the end-user.

24. The program according to claim 23, further directing the computer to perform the step of connecting to a wireless communication network prior to selectively downloading an application to a wireless device across the wireless network.

25. The program according to claim 23, further directing the computer to perform the step of identifying the end-user by an electronic serial number.

26. The program according to claim 23, further directing the computer to perform the step of identifying the end-user by a network address.

27. The program according to claim 23, wherein the step of requesting the end-user provide opinion data for the downloaded application is requesting opinion data through sending a questionnaire to the wireless device of the end-user as a data message.

28. The program according to claim 23, wherein the step of requesting the end-user provide opinion data for the downloaded application is requesting opinion data through sending a questionnaire to the wireless device of the end-user as instant message.

29. The program according to claim 23, further directing the computer to perform the step of recording the opinion data from the end-user.

30. The program according to claim 29, further directing the computer to perform the step of recording the opinion data from the end-user in a remote database.

31. A system for collecting opinion from an end-user using a wireless device on a wireless communications network, the method comprising the steps of:

logic configured to register a wireless communications device with a wireless communications network;

logic configured to transmit identification information from the wireless communications device to the wireless communications network;

logic configured to transmit data from the wireless communications network to the wireless communications device, the data including at least a questionnaire, and the logic is further configured to transmit the data during a first registration procedure of the wireless communications device;

logic configured to prompt the questionnaire to the end-user on a display screen;

logic configured to collect opinion from the end-user; and

logic configured to transmit the opinion from the wireless communications device to the wireless communication network, the logic further configured to transmit the opinion during a second registration procedure.

32. A computer program embodied on a computer readable medium, the computer program capable of executing on a computing device, the computer program comprising:

code operable to register a wireless communications device with a wireless communications network;

code operable to transmit identification information from the wireless communications device to the wireless communications network;

code operable to transmit data from the wireless communications network to the wireless communications device, the data including at least a questionnaire, and the code is further operable to transmit the data during a first registration procedure of the wireless communications device;

code operable to prompt the questionnaire to the end-user on a display screen;

code operable to collect opinion from the end-user; and

code operable to transmit the opinion from the wireless communications device to the wireless communication network, the code further operable to transmit the opinion during a second registration procedure.

33. A method for collecting opinion from an end-user using a wireless device on a wireless network, the method comprising the steps:

selectively downloading an application to a wireless device across the wireless network;

recording the identity of the end-user to which the application was downloaded;

requesting the end-user provide opinion data for the downloaded application;

receiving opinion data from the end-user;

identifying a software manufacturer for the downloaded software application;

determining whether the software manufacturer is a subscriber; and

if the software manufacturer is a subscriber, sending the end-user opinion data to the software manufacturer, the opinion data received for the specific application of that software manufacturer.

34. A computer program embodied on a computer readable medium, the computer program capable of executing on a computing device, the computer program comprising:

code operable to selectively download an application to a wireless device across the wireless network;

code operable to record the identity of the end-user to which the application was downloaded;

code operable to request the end-user provide opinion data for the downloaded application;

code operable to receive opinion data from the end-user;

code operable to identify a software manufacturer for the downloaded software application;

code operable to determine whether the software manufacturer is a subscriber; and

code operable, wherein if the software manufacturer is a subscriber, to send the end-user opinion data to the software manufacturer, the opinion data received for the specific application of that software manufacturer.

35. A method for collecting opinion from an end-user using a wireless device on a wireless communications network, the method comprising the steps of:

receiving wireless device identification information from a wireless device via the wireless communications network during a first wireless device registration procedure; and

transmitting data, including at least a questionnaire, to the wireless communications device via the wireless communications network during the first wireless device registration procedure.

36. The method according to claim 35, further comprising the step of receiving opinion information associated with the questionnaire via the wireless communication network during a second registration procedure.

37. A method for collecting opinion from an end-user using a wireless device on a wireless communications network, the method comprising the steps of:

transmitting wireless device identification information via a wireless communications network during a first registration procedure;

receiving data, including at least a questionnaire, via the wireless communications network during the first registration procedure;

displaying the questionnaire on a display screen; and

collecting opinion from the end-user.

38. The method according to claim 37, further comprising the step of transmitting the opinion from the wireless communications via a wireless communication network, the opinion being transmitted during a second registration procedure.

39. A server used for collecting opinion from an end-user using a wireless communications network, the system comprising:

logic configured to receive wireless device identification information from a wireless device via the wireless communications network during a first wireless device registration procedure; and

logic configured to transmit data, including at least a questionnaire, to the wireless communications device via the wireless communications network during the first wireless device registration procedure.

40. The server according to claim 39, further comprising logic configured to receive opinion information associated with the questionnaire via the wireless communication network during a second registration procedure.

41. A client wireless device for collecting opinion from an end-user, comprising:

logic configured to transmit wireless device identification information via a wireless communications network during a first registration procedure;

logic configured to receive data, including at least a questionnaire, via the wireless communications network during the first registration procedure;

logic configured to display the questionnaire on a display screen; and

logic configured to collect opinion from the end-user.

42. The client wireless device according to claim 41, further comprising logic configured to transmit the opinion via a wireless communication network, the logic further configured to transmit the opinion during a second registration procedure.

43. A computer program embodied on a computer readable medium, the computer program capable of executing on a computing device, the computer program comprising:

code operable to receive wireless device identification information from a wireless device via the wireless communications network during a first wireless device registration procedure; and

code operable to configured to transmit data, including at least a questionnaire, to the wireless communications device via the wireless communications network during the first wireless device registration procedure.

44. The computer program according to claim 43, further comprising code operable to receive opinion information associated with the questionnaire via the wireless communication network during a second registration procedure.

45. A computer program embodied on a computer readable medium, the computer program capable of executing on a computing device, the computer program comprising:

code operable to transmit wireless device identification information via a wireless communications network during a first registration procedure;

code operable to receive data, including at least a questionnaire, via the wireless communications network during the first registration procedure;

code operable to display the questionnaire on a display screen; and

code operable to collect opinion from the end-user.

46. The computer program according to claim 45, further comprising code operable to transmit the opinion via a wireless communication network, the code further operable to transmit the opinion during a second registration procedure.