Artificial intelligence dialogue processor

• US 20050010415A1
• Filed: 05/24/2004
• Published: 01/13/2005
• Est. Priority Date: 05/24/2003
• Status: Abandoned Application

• Current Assignee: Gatelinx Corporation
• Original Assignee: Gatelinx Corporation
• Inventors: Stefanik, Rick, Hagen, David A.
• Application Number:
  US10/852,300
• Publication Number:
  US 20050010415A1
• Time in Patent Office: Days
• US Class Current: 704/270
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition

Abstract

An artificial intelligence dialogue processor is an integrated software solution that mimics human behavior including a dialogue oriented knowledge database that contains static and dynamic data relating to human scenarios. The knowledge base is composed in a proprietary XML-based universal format and the processor further includes translation, processing, and analysis components that facilitate composition of the core knowledge base and are responsible for processing vocal and/or textual and/or video input, extracting emotional characteristics of the input, and producing instructions on how to respond to the customer with the appropriate substantive response and emotion based on relevant information found in the knowledge base.

Claims

1. An artificial intelligence dialogue processor that mimics human behavior comprising:

a dialogue oriented knowledge database comprising static and dynamic data relating to human scenarios, the database being stored on a server in a universal XML-based format;

translation and analysis components that facilitate composition of the knowledge database by utilizing multiple data sources and unifying data presented in different formats into the universal XML-based format;

wherein the processing and analysis components process input selected from the group consisting of vocal, textual, and video input, extract emotional characteristics of the input, and produce instructions on how to respond to the customer with the appropriate substantive response and emotion based on relevant information found in the knowledge database.

2. The artificial intelligence dialogue processor of claim 1 further comprising predetermined word expressions and rules for when to use said word expressions.

3. The artificial intelligence dialogue processor of claim 1 further comprising an XML based modeling toolkit that relies on intuitive embedding, containment, and recursion of data.

4. The artificial intelligence dialogue processor of claim 1 wherein the processor relies upon pattern matching and atomic matching of word expressions.

5. The artificial intelligence dialogue processor of claim 4 wherein the processor surrounds word expressions with context regarding particular human scenarios.

6. The artificial intelligence dialogue processor of claim 1 further comprising an adjustable feature that permits the order of word expressions to be defined using the word expressions themselves.