Response management device providing statistical tracking of contacts
First Claim
1. A financial services consumer contact management device comprising:
- a first forum oriented to consumers and offering the services of at least one team of financial service professionals;
a first communication connection allowing a consumer to provide to the first forum at least one consumer contact for the team of financial service professionals, the consumer contact consisting of specific contact information and general financial information;
a receiving module able to receive the first consumer contact, separate the specific contact information and the general financial information of the first consumer contact, and forward the general financial information to the team of financial service professionals;
a second communication connection allowing the team of financial service professionals to provide to the first forum a response to the forwarding of the first consumer contact;
a monitoring module able to receive the response, and forward the specific contact information to the team of financial professionals;
a professional management module able to maintain a database of accurate contact management statistics; and
a statistical reporting module providing such database of statistical data to the team.
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Accused Products
Abstract
The present invention teaches that financial services, in particular mortgage lending/brokerage services may be offered on-line via a consumer contact management system which collects statistical data on the contact process and impels faster responses on the part of mortgage professional teams. In particular, when a consumer provides a contact to a financial team, the information provided is mediated by a central computer system/server/site and divided into specific contact information and general financial information. The central system then forwards the general financial information to the team but withholds the specific contact information until the professional responds, at which time specific contact information is provided. Statistics on response effectiveness, timeliness, comparative data, and raw numbers may be gathered and analyzed by this means.
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Citations
12 Claims
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1. A financial services consumer contact management device comprising:
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a first forum oriented to consumers and offering the services of at least one team of financial service professionals;
a first communication connection allowing a consumer to provide to the first forum at least one consumer contact for the team of financial service professionals, the consumer contact consisting of specific contact information and general financial information;
a receiving module able to receive the first consumer contact, separate the specific contact information and the general financial information of the first consumer contact, and forward the general financial information to the team of financial service professionals;
a second communication connection allowing the team of financial service professionals to provide to the first forum a response to the forwarding of the first consumer contact;
a monitoring module able to receive the response, and forward the specific contact information to the team of financial professionals;
a professional management module able to maintain a database of accurate contact management statistics; and
a statistical reporting module providing such database of statistical data to the team. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for financial service professional teams to manage consumer contacts, comprising the steps of:
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a) offering a first forum offering the services of at least one such financial professional team to consumers, such forum offering consumers the ability to generate at least one consumer contact for such financial service professionals;
b) receiving the consumer contact from such a consumer on behalf of the financial service professional team, the consumer contact comprising both specific contact information and general financial inquiry information;
c) separating the specific contact information from the general financial inquiry information;
d) forwarding to such financial service professional team the general financial inquiry information;
e) awaiting a confirmation that such financial service professional team has responded to such consumer contact; and
f) after the confirmation, forwarding to such financial service professional team the specific contact information;
g) maintaining a database of accurate contact statistics; and
h) forwarding the accurate contact statistics to such financial service professional team.
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12. The method of step 11, wherein the step e) of awaiting a confirmation that such financial service professional has responded to such contact further comprises:
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e1) providing to such financial service professional the ability to respond to such contact;
e2) receiving from such financial service professional such response; and
e3) forwarding such response to the consumer.
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Specification