Used article trade-in system and method

• US 20050010538A1
• Filed: 05/07/2004
• Published: 01/13/2005
• Est. Priority Date: 05/07/2003
• Status: Abandoned Application

• Current Assignee: Seiko Epson Corporation (Seiko Group)
• Original Assignee: Seiko Epson Corporation (Seiko Group)
• Inventors: Saito, Hitoshi, Suzuki, Junji, Oshima, Yasuhiro
• Application Number:
  US10/840,671
• Publication Number:
  US 20050010538A1
• Time in Patent Office: Days
• US Class Current: 705/80
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/188 Electronic negotiation

Abstract

In response to reception of a login request for the trade-in service, a Web server sends a login window to the client computer of a customer via the Internet (step S300). The login window has a trade-in ID input box, a mail address input box, and a ‘Login’ button. After entering a trade-in ID and a mail address into the boxes, the customer clicks the login button. The Web server receives the entries of the trade-in ID and the mail address and determines successful or failed authentication (step S304). In the case of successful authentication, the Web server determines whether preset days have elapsed since the date of purchase order to determine whether the current time is within an allowable trade-in period (step S306). In the case of the current time is within the trade-in period and prior to trade-in reception, the Web server executes a trade-in reception routine (step S314).

Claims

1. A used article trade-in system that allows a customer to trade in a used article on the condition of purchase of a product, said used article trade-in system comprising:

an identification information notification module that assigns identification information to the customer'"'"'s purchase order of a product and notifies the customer of the assigned identification information;

a storage control module that stores information regarding validity of the identification information in a memory unit;

an identification information acquisition module that obtains identification information from a customer who requests a trade-in;

a validity determination module that determines whether the identification information obtained by said identification information acquisition module is valid, based on the information regarding the validity of the identification information stored in said memory unit; and

a trade-in procedure execution module that asks the customer who requests a trade-in to go through a procedure required for trade-in of a used article, when said validity determination module determines that the identification information is valid.

2. A used article trade-in system in accordance with claim 1, wherein said validity determination module determines that the identification information is valid, when the identification information obtained by said identification information acquisition module is present in said memory unit.

3. A used article trade-in system in accordance with claim 1, wherein said storage control module stores a date of purchase order corresponding to the identification information as the information regarding the validity of the identification information, and

said validity determination module determines that the identification information is valid, when current time is prior to elapse of a preset time period since the date of purchase order corresponding to the identification information obtained by said identification information acquisition module.

4. A used article trade-in system in accordance with claim 3, said used article trade-in system further comprising:

a setting change module that varies the setting of the preset time period.

5. A used article trade-in system in accordance with claim 1, wherein the product and the used article are both personal computers.

6. A used article trade-in system in accordance with claim 1, wherein said storage control module stores the identification information in relation to customer-related information in said memory unit,

said identification information acquisition module obtains the identification information and the customer-related information from the customer who requests a trade-in, and

said validity determination module compares the identification information and the customer-related information obtained by said identification information acquisition module with the storage in said memory unit and determines whether the identification information is valid, based on a result of the comparison.

7. A used article trade-in system in accordance with claim 1, wherein said trade-in procedure execution module obtains used article specification information for identifying a used article as a trade-in object from the customer who requests a trade-in when the customer goes through the procedure required for trade-in of the used article, and stores the used article specification information in relation to the identification information into said memory unit.

8. A used article trade-in system in accordance with claim 7, wherein said trade-in procedure execution module, when said validity determination module determines that the identification information is valid, determines whether used article specification information in relation to the identification information is stored in said memory unit, and in the case of no storage of the used article specification information in relation to the identification information in said memory unit, causes the customer who requests a trade-in to enter used article specification information and stores the entry of the used article specification information in relation to the identification information into said memory unit.

9. A used article trade-in system in accordance with claim 7, wherein said trade-in procedure execution module, when said validity determination module determines that the identification information is valid, determines whether used article specification information in relation to the identification information is stored in said memory unit, and in the case of storage of the used article specification information in relation to the identification information in said memory unit, presents an assignment for assigning a used article identified by the used article specification information to a trade-in agent, to the customer who requests a trade-in.

10. A used article trade-in system in accordance with claim 7, wherein said trade-in procedure execution module, when said validity determination module determines that the identification information is valid, determines whether used article specification information in relation to the identification information is stored in said memory unit, and in the case of storage of the used article specification information in relation to the identification information in said memory unit, causes the customer who requests a trade-in to select a desired option among multiple options including modification and deletion of the used article specification information and updates the used article specification information based on the customer'"'"'s selection.

11. A used article trade-in system in accordance with claim 10, wherein the multiple options include presentation of an assignment for assigning a used article identified by the used article specification information to a trade-in agent, in addition to modification and deletion of the used article specification information.

12. A used article trade-in system in accordance with claim 10, wherein said trade-in procedure execution module stores information representing either a completed trade-in process or an incomplete trade-in process as part of the used article specification information in relation to the identification information in said memory unit, and only in the case of storage of the used article specification information in relation to the identification information in said memory unit and the incomplete trade-in process, causes the customer who requests a trade-in to select a desired option among the multiple options and updates the used article specification information based on the customer'"'"'s selection.

13. A used article trade-in system in accordance with claim 1, wherein said identification information acquisition module obtains the identification information from a computer of the customer who requests a trade-in via a telecommunication line, and

said trade-in procedure execution module causes the customer who requests a trade-in to go through the procedure required for trade-in of a used article via the telecommunication line.

14. A used article trade-in method actualized by computer software to allow a customer to trade in a used article on the condition of purchase of a product, said used article trade-in method comprising the steps of:

(a) assigning identification information to the customer'"'"'s purchase order of a product and notifying the customer of the assigned identification information;

(b) storing information regarding validity of the identification information in a memory unit;

(c) obtaining identification information from a customer who requests a trade-in;

(d) determining whether the identification information obtained in said step (c) is valid, based on the information regarding the validity of the identification information stored in said memory unit; and

(e) asking the customer who requests a trade-in to go through a procedure required for trade-in of a used article, when it is determined that the identification information is valid in said step (d).

15. A used article trade-in method in accordance with claim 14, wherein said step (e) obtains used article specification information for identifying a used article as a trade-in object from the customer who requests a trade-in when the customer goes through the procedure required for trade-in of the used article, and stores the used article specification information in relation to the identification information into said memory unit.

16. A used article trade-in method in accordance with claim 15, wherein said step (e), when it is determined that the identification information is valid in said step (d), determines whether used article specification information in relation to the identification information is stored in said memory unit, and in the case of no storage of the used article specification information in relation to the identification information in said memory unit, causes the customer who requests a trade-in to enter used article specification information and stores the entry of the used article specification information in relation to the identification information into said memory unit.

17. A used article trade-in method in accordance with claim 15, wherein said step (e), when it is determined that the identification information is valid in said step (d), determines whether used article specification information in relation to the identification information is stored in said memory unit, and in the case of storage of the used article specification information in relation to the identification information in said memory unit, presents an assignment for assigning a used article identified by the used article specification information to a trade-in agent, to the customer who requests a trade-in.

18. A used article trade-in method in accordance with claim 15, wherein said step (e), when it is determined that the identification information is valid in said step (d), determines whether used article specification information in relation to the identification information is stored in said memory unit, and in the case of storage of the used article specification information in relation to the identification information in said memory unit, causes the customer who requests a trade-in to select a desired option among multiple options including modification and deletion of the used article specification information and updates the used article specification information based on the customer'"'"'s selection.

19. A used article trade-in method in accordance with claim 18, wherein the multiple options include presentation of an assignment for assigning a used article identified by the used article specification information to a trade-in agent, in addition to modification and deletion of the used article specification information.

20. A used article trade-in method in accordance with claim 18, wherein said step (e) stores information representing either a completed trade-in process or an incomplete trade-in process as part of the used article specification information in relation to the identification information in said memory unit, and only in the case of storage of the used article specification information in relation to the identification information in said memory unit and the incomplete trade-in process, causes the customer who requests a trade-in to select a desired option among the multiple options and updates the used article specification information based on the customer'"'"'s selection.