Assistive technology for disabled people and others utilizing a remote service bureau
First Claim
Patent Images
1. A method of helping a person to use or prepare to use a paper processing machine, comprising the steps of:
- receiving a call for help from the person to a remote service bureau;
checking a user profile of the person;
checking an equipment profile of the person; and
providing interactive assistance from the remote service bureau to the person, in response to the call, wherein the interactive assistance is based at least partly upon the user profile and the equipment profile.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, system, and user apparatus for helping a user, such as a disabled person, to use paper processing equipment like photocopiers and sorting machines. Accordingly, a call for help is received at a remote service bureau; a user profile is checked to find out things like user disabilities; an equipment profile of the user is checked to determine what different types and models of paper processing equipment the user has; and then interactive assistance is provided to the user from the remote service bureau such that the interactive assistance is based at least partly upon the user profile and the equipment profile.
16 Citations
26 Claims
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1. A method of helping a person to use or prepare to use a paper processing machine, comprising the steps of:
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receiving a call for help from the person to a remote service bureau;
checking a user profile of the person;
checking an equipment profile of the person; and
providing interactive assistance from the remote service bureau to the person, in response to the call, wherein the interactive assistance is based at least partly upon the user profile and the equipment profile. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for helping a person use or prepare to use a paper processing machine, comprising:
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a user terminal at the person'"'"'s location;
an operator terminal at a remote service bureau, responsive to a call for help from the user terminal, the operator terminal having capacity to access a user profile and an equipment profile, and the operator terminal also having capacity to provide interactive assistance to the user terminal based at least partly upon the user profile and the equipment profile. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A user terminal for helping a person use or prepare to us a paper processing machine, comprising:
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a communication port for receiving interactive assistance from a remote service bureau; and
a video camera port for receiving a video image from a video camera at the person'"'"'s location, wherein the interactive assistance is based at least partly upon a user profile of the person, upon information about the paper processing machine in an equipment profile of the person, and upon the video image. - View Dependent Claims (22, 23)
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24. Computer software embodied in computer-readable media encoded with a data structure for operating a user terminal in such a manner as to help a person use or prepare to use a paper processing machine, wherein the data comprises:
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code to operate a communication port of the user terminal, for receiving interactive assistance from a remote service bureau; and
code to operate a video camera port of the user terminal, for receiving a video image from a video camera at the person'"'"'s location, wherein the interactive assistance is based at least partly upon a user profile of the person, upon information about the paper processing machine in an equipment profile of the person, and upon the video image. - View Dependent Claims (25, 26)
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Specification