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Service partner enablement unit in warranty management system

  • US 20050015271A1
  • Filed: 06/04/2004
  • Published: 01/20/2005
  • Est. Priority Date: 07/15/2003
  • Status: Abandoned Application
First Claim
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1. A service entitlement lookup method, comprising:

  • responsive to an entitlement lookup request, retrieving customer data from a database of installed products by a customer identifier, based on the customer identifier, retrieving from storage a data record representing service plan parameters applicable to the customer, comparing an identifier of a repair type against the service plan parameters, and generating a response to the entitlement lookup request indicating whether the repair type is valid based on the service plan parameters.

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