Advanced quality management and recording solutions for walk-in environments
First Claim
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1. An apparatus for capturing, storing and retrieving face-to-face interactions in walk-in environments for the purpose of further analysis, the apparatus comprising:
- a device for capturing and storing at least one face to face interaction captured in the presence of the parties to the interaction; and
a database for storing data and metadata information associated with the face-to-face interaction captured.
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Abstract
A system and method for capturing, logging and retrieval of face-to-face interactions characterizing walk-in environments. The system comprising a device for capturing and storing one or more face to face interactions captured in the presence of the parties to the interaction, and a database for storing data and metadata information associated with the face-to-face interactions captured.
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Citations
45 Claims
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1. An apparatus for capturing, storing and retrieving face-to-face interactions in walk-in environments for the purpose of further analysis, the apparatus comprising:
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a device for capturing and storing at least one face to face interaction captured in the presence of the parties to the interaction; and
a database for storing data and metadata information associated with the face-to-face interaction captured. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A method for metadata gathering in walk-in environments, the method comprising:
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determining the beginning and ending of an interaction associated with a face-to-face interaction; and
generating and storing data or metadata information associated with the face-to-face interaction captured. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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Specification