Real time internet communications system

• US 20050015508A1
• Filed: 03/03/2004
• Published: 01/20/2005
• Est. Priority Date: 06/05/1998
• Status: Active Grant

• Current Assignee: Oracle OTC Subsidiary LLC (Oracle Corporation)
• Original Assignee: InstantServicecom Incorporated (Instantservice.com)
• Inventors: Ton-That, Hoa, Hankejh, Damion L.
• Granted Patent: US 7,346,671 B2
• Time in Patent Office: Days
• US Class Current: 709/230
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A novel real time internet communication system is disclosed. It is a novel way for users to collaborate on the fly, and without having to own or download any programs that then stay resident on the user'"'"'s computer. It is marketed under a novel business system that makes highly productive software available to businesses and end users, but which is not purchased by customers or end users, has no conventional distribution system, and never requires update, installation or rollout by the customer or end user.

Claims

1. A real time internet communications system, the system comprising an iSession service 10, a website 11, one or more support Agents 13, and a User 14, wherein an Agent logs in (arrows 1) to the iSession service 10, while User 14 is browsing (arrow 2) the website 11;

User clicks on iSession hyperlink on the site and is directed (arrow 3) to the iSession cloud 10, where User 14 is placed in a queue while the iSession switching cloud notifies (arrow 3) logged in Agent 13 that a User has made a Request via the link;

the cloud 10 distributes (arrow 14) an iSession Java client application to User 14;

when the Agent responds to accept the ‘

call’

from the switching cloud, both the Agent and the User are placed (circle 5) into an iSession channel 12 to collaborate.