Method and system for providing quick directions
First Claim
1. A method for communicating route instructions to a caller, the method comprising:
- with an interactive user interface, communicating route instructions to a caller, wherein the route instructions comprise a plurality of steps and wherein the interactive user interface allows the caller to issue a command to control playback of the route instructions after a step of the route instructions has been communicated; and
if no command has been given within a timeout period after a step of the route instructions has been communicated, automatically continue to a next step of the route instructions.
2 Assignments
0 Petitions
Accused Products
Abstract
A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller'"'"'s request is transferred to be handled by a live operator. The operator receives the caller'"'"'s destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.
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Citations
20 Claims
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1. A method for communicating route instructions to a caller, the method comprising:
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with an interactive user interface, communicating route instructions to a caller, wherein the route instructions comprise a plurality of steps and wherein the interactive user interface allows the caller to issue a command to control playback of the route instructions after a step of the route instructions has been communicated; and
if no command has been given within a timeout period after a step of the route instructions has been communicated, automatically continue to a next step of the route instructions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for communicating route instructions to a caller, the method comprising:
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with an interactive user interface, communicating route instructions to a caller, wherein the route instructions comprise a plurality of steps, wherein each step is identified by a step number; and
with the interactive user interface, before each step is communicated, communicating a step number of the step. - View Dependent Claims (10)
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11. A method for communicating route instructions to a caller, the method comprising:
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with an interactive user interface, communicating route instructions to a caller;
receiving a request from the caller to spell a name of a street contained in the route instructions; and
with the interactive user interface, spelling out the name of the street contained in the route instructions. - View Dependent Claims (12)
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13. A method for communicating route instructions to a caller, the method comprising:
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receiving a call from a caller for route instructions, wherein the caller is associated with a calling telephone number;
creating a call record comprising station type of the calling telephone number and a location of the caller; and
communicating route instructions to the caller. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification