Information providing system of construction machine and information providing method of construction machine
First Claim
1. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
- said system includes a server for obtaining data regarding machine operations of a plurality of construction machines via information communication and storing the obtained data in a database, and for outputting the obtained data regarding the machine operations of the plurality of construction machines via information communication.
1 Assignment
0 Petitions
Accused Products
Abstract
An information providing system for a construction machine has a plurality of information terminals (4) provided on the side of users or owners of hydraulic excavators (1), a main server (5) provided on the side of a manufacturer of the hydraulic excavators, and an intermediate server (6) provided on the side of a dealer in charge of services presented to the users or the owners. The main server (5) obtains data regarding machine operation of each hydraulic excavator (1) via information communication and stores the obtained data in a database (5A ), and outputs the obtained data regarding the machine operations of the plurality of hydraulic excavators (1), as basic information for services presented to the users or the owners, to the intermediate server (6). The intermediate server (6) outputs, to the corresponding information terminal (4), the basic information directly or after optionally selecting the basic information.
64 Citations
36 Claims
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1. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
said system includes a server for obtaining data regarding machine operations of a plurality of construction machines via information communication and storing the obtained data in a database, and for outputting the obtained data regarding the machine operations of the plurality of construction machines via information communication.
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2. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system includes a server which is provided on the side of a manufacturer of the construction machine or a person commissioned from the manufacturer, which obtains data regarding machine operations of a plurality of construction machines via information communication and stores the obtained data in a database, and which outputs, via information communication, the obtained data regarding the machine operations of the plurality of construction machines, as basic information for services presented to a user or an owner of each construction machine, to an information terminal provided on the side of a serviceman in charge of the services or a supervisor supervising the serviceman. - View Dependent Claims (21, 22, 25, 26, 27)
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3. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system includes a server which is provided on the side of a manufacturer of the construction machine or a person commissioned from the manufacturer, which obtains, via information communication, data regarding machine operations of a plurality of construction machines from an information terminal provided on the side of a user or an owner of each construction machine, and stores the obtained data in a database, and which outputs, via information communication, the obtained data regarding the machine operations of the plurality of construction machines, as basic information for services presented to said user or said owner, to an information terminal provided on the side of a serviceman in charge of the services or a supervisor supervising the serviceman.
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4. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system comprises an information terminal provided on the side of a user or an owner of a construction machine and being connectable to a portable terminal for obtaining data regarding machine operation of the construction machine, a first server provided on the side of a manufacturer of the construction machine or a person commissioned from the manufacturer, obtaining data regarding the machine operation of the corresponding construction machine from each information terminal via information communication and storing the obtained data in a database, and outputting the obtained data regarding the machine operations of a plurality of construction machines, as basic information for services presented to said user or said owner, via information communication, and a second server provided on the side of a serviceman in charge of the services or a supervisor supervising the serviceman, receiving the basic information from said first server, and outputting the basic information or information resulting from the basic information, said information terminal receiving the basic information or the information resulting from the basic information from said second server, and displaying the received information, as service information presented to said user or said owner, in a predetermined form. - View Dependent Claims (8, 16, 17, 18, 19, 20, 23, 24, 28, 29, 30)
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5. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine,
wherein said system comprises a plurality of information terminals provided on the side of users or owners of construction machines, a first server provided on the side of a manufacturer of the construction machines or a person commissioned from the manufacturer, and a plurality of second servers provided in a hierarchical form on the side of a plurality of servicemen in charge of services presented to said users or said owners and on the side of a supervisor supervising the servicemen, wherein said first server obtains data regarding machine operation of each construction machine via information communication and stores the obtained data in a database, and outputs the obtained data regarding the machine operations of the plurality of construction machines, as basic information for services presented to said users or said owners, to said second server provided on the supervisor side via information communication, wherein the second server provided on the supervisor side outputs the basic information received from said first server to a plurality of other second servers provided on the serviceman side, wherein the plurality of second servers provided on the serviceman side receive the basic information from the second server provided on the supervisor side and output, to said plurality of corresponding information terminals, the basic information directly or after optionally selecting the basic information, and wherein said plurality of information terminals each receive the basic information or information resulting from the basic information from the second server provided on the corresponding serviceman side, and display the received information, as service information presented to the user or the owner, in a predetermined form.
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6. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system includes a second server which is provided on the side of a serviceman in charge of services presented to a user or an owner of the hydraulic excavator, or on the side of a supervisor supervising the serviceman, which receives, as basic information for said services, data regarding machine operations of a plurality of construction machines via information communication, the data being obtained by a first server provided on the side of a manufacturer of the construction machines or a person commissioned from the manufacturer, and which outputs the basic information or information resulting from the basic information to an information terminal provided on the side of said user or said owner such that the basic information or the information resulting from the basic information is displayed in a predetermined form as service information presented to said user or said owner.
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7. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system comprises a supervisor-side second server which is provided on the side of a supervisor supervising a plurality of servicemen in charge of services presented to users or owners of hydraulic excavators, and which receives, as basic information for said services, data regarding machine operations of a plurality of construction machines via information communication, the data being obtained by a first server provided on the side of a manufacturer of the construction machines or a person commissioned from the manufacturer; and
a plurality of serviceman-side second servers which are provided on the side of said plurality of servicemen, and each of which receives the basic information from said supervisor-side second server and outputs, to a corresponding information terminal provided on the side of said user or said owner, the basic information directly or after optionally selecting the basic information, such that the basic information or the optionally selected basic information is displayed, as service information, in a predetermined form to the user or the owner of the hydraulic excavator.
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9. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system includes a server which is provided on the side of a manufacturer of the construction machine or a person commissioned from the manufacturer, which obtains data regarding machine operations of a plurality of construction machines via information communication and stores the obtained data in a database, and which outputs, via information communication, the obtained data regarding the machine operations of the plurality of construction machines, as basic information for sales to a user or an owner of each construction machine, to an information terminal provided on the side of a salesman or a supervisor supervising the serviceman.
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10. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system includes a server which is provided on the side of a manufacturer of the construction machine or a person commissioned from the manufacturer, which obtains, via information communication, data regarding machine operations of a plurality of construction machines from an information terminal provided on the side of a user or an owner of each construction machine, and stores the obtained data in a database, and which outputs, via information communication, the obtained data regarding the machine operations of the plurality of construction machines, as basic information for sales to said user or said owner, to an information terminal provided on the side of a salesman or a supervisor supervising the salesman.
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11. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system comprises an information terminal provided on the side of a user or an owner of a construction machine and being connectable to a portable terminal for obtaining data regarding machine operation of the construction machine, a first server provided on the side of a manufacturer of the construction machine or a person commissioned from the manufacturer, obtaining data regarding the machine operation of the corresponding construction machine from each information terminal via information communication and storing the obtained data in a database, and outputting the obtained data regarding the machine operations of a plurality of construction machines, as basic information for sales to said user or said owner, via information communication, and a second server provided on the side of a salesman or a supervisor supervising the salesman, receiving the basic information from said first server, and outputting the basic information or information resulting from the basic information, said information terminal receiving the basic information or the information resulting from the basic information from said second server, and displaying the received information, as sales information presented to said user or said owner, in a predetermined form. - View Dependent Claims (15)
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12. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine,
wherein said system comprises a plurality of information terminals (4) provided on the side of users or owners of construction machines, a first server provided on the side of a manufacturer of the construction machines or a person commissioned from the manufacturer, and a plurality of second servers provided in a hierarchical form on the side of a plurality of salesmen in charge of sales to said users or said owners and on the side of a supervisor supervising the salesmen, wherein said first server obtains data regarding machine operation of each construction machine via information communication and stores the-obtained data in a database, and outputs the obtained data regarding the machine operations of the plurality of construction machines, as basic information for sales to said users or said owners, to said second server provided on the supervisor side via information communication, wherein the second server provided on the supervisor side outputs the basic information received from said first server to a plurality of other second servers provided on the serviceman side, wherein the plurality of second servers provided on the serviceman side receive the basic information from the second server provided on the supervisor side and output, to said plurality of corresponding information terminals, the basic information directly or after optionally selecting the basic information, and wherein said plurality of information terminals each receive the basic information or information resulting from the basic information from the second server provided on the corresponding serviceman side, and display the received information, as sales information presented to the user or the owner, in a predetermined form.
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13. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system includes a second server which is provided on the side of a salesman in charge of sales to a user or an owner of the hydraulic excavator, or on the side of a supervisor supervising the serviceman, which receives, as basic information for promoting said sales, data regarding machine operations of a plurality of construction machines via information communication, the data being obtained by a first server provided on the side of a manufacturer of the construction machines or a person commissioned from the manufacturer, and which outputs the basic information or information resulting from the basic information to an information terminal provided on the side of said user or said owner such that the basic information or the information resulting from the basic information is displayed in a predetermined form as sales information presented to said user or said owner of the construction machine.
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14. An information providing system for a construction machine, said system transmitting and receiving information regarding the construction machine, wherein:
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said system comprises a supervisor-side second server which is provided on the side of a supervisor supervising a plurality of servicemen in charge of sales to users or owners of hydraulic excavators, and which receives, as basic information for promoting said sales, data regarding machine operations of a plurality of construction machines via information communication, the data being obtained by a first server provided on the side of a manufacturer of the construction machines or a person commissioned from the manufacturer; and
a plurality of serviceman-side second servers which are provided on the side of said plurality of salesmen, and each of which receives the basic information from said supervisor-side second server and outputs, to a corresponding information terminal provided on the side of said user or said owner, the basic information directly or after optionally selecting the basic information, such that the basic information or the optionally selected basic information is displayed in a predetermined form as sales information presented to the user or the owner of the hydraulic excavator.
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31. An information providing method for a construction machine, said method comprising the steps of:
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obtaining data regarding machine operations of a plurality of construction machines via information communication, and outputting, via information communication, the obtained data regarding the machine operations of the plurality of construction machines, as basic information for services and/or sales made to a user or an owner of each construction machine, to a serviceman, a salesman or a supervisor supervising the serviceman and/or the salesman. - View Dependent Claims (33, 34, 35, 36)
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32. An information providing method for a construction machine, said method comprising the steps of:
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obtaining, via information communication, data regarding machine operations of a plurality of construction machines from an information terminal provided on the side of a user or an owner of each construction machine, and outputting, via information communication, the obtained data regarding the machine operations of the plurality of construction machines, as basic information for services and/or sales made to said user or said owner of the construction machine, to the side of a serviceman, a salesman or a supervisor supervising the serviceman and/or the salesman.
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Specification