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System for providing support for an electronic device

  • US 20050027827A1
  • Filed: 05/17/2004
  • Published: 02/03/2005
  • Est. Priority Date: 06/02/2003
  • Status: Active Grant
First Claim
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1. A method of supporting remotely a user electronic device including the steps of providing an automated telephonic guidance service for assisting a user in accessing a support web application;

  • running a preparation routine via the web application, which routine harvests data from the user'"'"'s device;

    providing for the harvested data to be stored by the web application;

    providing human support assistance to the user; and

    providing access by the human support assistance to the harvested data stored by the web application.

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