Recording and quality management solutions for walk-in environments
First Claim
1. An apparatus for capturing, storing and retrieving face-to-face interactions in walk-in environments for the purpose of further analysis, the apparatus comprising:
- a device for capturing and storing at least one face to face interaction captured in the presence of the parties to the interaction and a database for storing data and metadata information associated with the face-to-face interaction captured.
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Accused Products
Abstract
A system and methods for capturing, storing and retrieving customer face-to-face frontal interactions characterizing walk-in environments, for the purpose of quality management. The system comprises interaction capture and storage unit, which includes at least one of screen capture, storage and retrieval component or, voice capture, storage and retrieval component or, video capture, storage and retrieval component. The system comprising a set of recording and information gethering technics suitable for Walk-in environments that will enable organizations to record retrieve and evaluate the frontal interactions with their customers.
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Citations
18 Claims
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1. An apparatus for capturing, storing and retrieving face-to-face interactions in walk-in environments for the purpose of further analysis, the apparatus comprising:
- a device for capturing and storing at least one face to face interaction captured in the presence of the parties to the interaction and a database for storing data and metadata information associated with the face-to-face interaction captured.
- View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for metadata gathering in walk-in environments, the method comprising:
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determining the beginning and ending of an interaction associated with a face-to-face interaction;
enabling fast location of specific interactions or to derive recording decisions;
or forflagging of interactions based on said data. - View Dependent Claims (13, 14, 15, 16, 17, 18)
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Specification