System and method for message delivery to a busy called party
First Claim
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1. A method of routing a text message to a second destination associated with a called party where a first destination is unavailable comprising the steps of:
- receiving a call to the first destination associated with a called party initiated by a calling party, wherein the first destination is unavailable;
based on the unavailability of the first destination, requesting a voice message from the calling party;
receiving the voice message provided by the calling party;
converting the voice message into a text message based on determining an appropriate text format required by the second destination; and
forwarding the text message to the second destination associated with the called party, wherein the second destination can be any one of a plurality of communications devices.
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Abstract
A method of routing a text message to a second destination associated with a called party where a first destination is unavailable is disclosed. The method comprises the step of receiving a call to a first destination associated with a called party initiated by a calling party, wherein the first destination is unavailable. Due to the unavailability of the first destination, a voice message is received from the calling party. The voice message is then converted to a text message and forwarded to the second destination associated with the called party.
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Citations
21 Claims
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1. A method of routing a text message to a second destination associated with a called party where a first destination is unavailable comprising the steps of:
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receiving a call to the first destination associated with a called party initiated by a calling party, wherein the first destination is unavailable;
based on the unavailability of the first destination, requesting a voice message from the calling party;
receiving the voice message provided by the calling party;
converting the voice message into a text message based on determining an appropriate text format required by the second destination; and
forwarding the text message to the second destination associated with the called party, wherein the second destination can be any one of a plurality of communications devices. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 11)
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10. (Canceled).
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12. A system for routing a text message to a second destination associated with a called party where a first destination is unavailable comprising:
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a first switch for receiving a call to a first destination associated with a called party initiated by a calling party, wherein the first destination is unavailable;
a network element, coupled to the first switch, for requesting a voice message from the calling party based on the unavailability of the first destination and receiving the voice message provided by the calling party;
a voice recognition means, coupled to the network element, for converting the voice message to a text message based on determining an appropriate text format required by the second destination; and
a second switch, coupled to the network element, wherein the network element forwards the text message to a second destination associated with the called party via the second switch, wherein the second destination can be any one of a plurality of communications devices. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. (Canceled).
Specification