Business method for quality assurance of services
First Claim
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1. A quality assurance method for an information technology services solution, comprising:
- defining a first information technology services solution by a provider having a business objective for a customer having a need;
performing a first assurance review of the first solution to determine whether the first solution is technically viable and deliverable, and whether the first solution includes technical risk identification and assessment; and
performing a second assurance review of the first solution to determine whether the first solution satisfies both the business objective of the provider and the need of the customer.
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Abstract
The quality of information technology services provided by an organization to a customer is assured. Assurance reviews of a first solution are performed and a second solution is defined to correct deficiencies. A third assurance review is performed. Customer commitment to the second solution is obtained. A readiness review, a project management review, and a deliverable readiness review are performed assuring customer need satisfaction.
65 Citations
26 Claims
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1. A quality assurance method for an information technology services solution, comprising:
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defining a first information technology services solution by a provider having a business objective for a customer having a need;
performing a first assurance review of the first solution to determine whether the first solution is technically viable and deliverable, and whether the first solution includes technical risk identification and assessment; and
performing a second assurance review of the first solution to determine whether the first solution satisfies both the business objective of the provider and the need of the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A quality assurance method for an information technology services solution, comprising:
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defining a first information technology services solution by a provider having a business objective for a customer having a need;
performing a first assurance review of the first solution to determine whether the first solution is technically viable and deliverable, and whether the first solution includes technical risk identification and assessment; and
performing a second assurance review of the first solution to determine whether the first solution includes a complete cost and profit case and satisfies both the business objective of the provider and the need of the customer. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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Specification