Networked knowledge management and learning
First Claim
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1. A network server operable to run an application and communicate using question and answer sessions to provide answers to users questions, where the application makes use of a knowledge base having:
- a problem context in which there are patterns of problem objects, a solution context in which there are patterns of solution objects, and mappings between problem patterns in the problem context and solution patterns in the solution context; and
in which knowledge is defined by the mappings; and
where the server is further operable in the event no pattern exists to give an answer to a question, to initiate a knowledge extending question and answer session in which an expert sets up new contexts and mappings to create an answer to that question.
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Abstract
This invention concerns a network server operable to run an application and communicate using question and answer sessions to provide answers to users questions. In particular it concerns such a server equipped to deal with the situation where it is unable to provide an answer from the application as it exists at that time. To do this the server initiates and controls a knowledge extending question and answer session to add the answer to the application. In a further aspect it concerns a method of operating such a server.
7 Citations
15 Claims
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1. A network server operable to run an application and communicate using question and answer sessions to provide answers to users questions, where the application makes use of a knowledge base having:
- a problem context in which there are patterns of problem objects, a solution context in which there are patterns of solution objects, and mappings between problem patterns in the problem context and solution patterns in the solution context; and
in which knowledge is defined by the mappings; and
where the server is further operable in the event no pattern exists to give an answer to a question, to initiate a knowledge extending question and answer session in which an expert sets up new contexts and mappings to create an answer to that question. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
- a problem context in which there are patterns of problem objects, a solution context in which there are patterns of solution objects, and mappings between problem patterns in the problem context and solution patterns in the solution context; and
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10. A method of operating a server runing an application and communicating using question and answer sessions to provide answers to users questions, where the application makes use of a knowledge base having:
- a problem context in which there are patterns of problem objects;
a solution context in which there are patterns of solution objects, and mappings between problem patterns in the problem context to solution patterns in the solution context; and
in which knowledge is defined by the mappings; and
, where no pattern exists to enable the server to give an answer to a question from a client, the method involving the step of;
initiating a knowledge extending question and answer session in which an expert sets up new contexts and mappings to create an answer to that question. - View Dependent Claims (11, 12, 13, 14, 15)
- a problem context in which there are patterns of problem objects;
Specification