Device and method for providing service assistance

• US 20050033727A1
• Filed: 05/26/2004
• Published: 02/10/2005
• Est. Priority Date: 08/06/2003
• Status: Abandoned Application

• Current Assignee: Enterprise Bank & Trust, James D. Abrams
• Original Assignee: Enterprise Bank & Trust
• Inventors: Abrams, James D.
• Application Number:
  US10/854,476
• Publication Number:
  US 20050033727A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A service assistance system for requesting a service from a service bureau offering a plurality of different services from a plurality of service providers includes a service request device. Also a method of retaining a service of a service provider by transmitting a user service request from the user to a service bureau. The user request includes user identification data. The method also includes receiving a response communication from the service bureau as a function of service bureau receiving the service request and the user identification data. The method further includes providing user service information to the service bureau as a function of the response communication. The user service information includes a requested service for one of the plurality of different services. The method also includes receiving the requested service from a service provider selected by the service bureau from among the plurality of service providers.

Claims

1. A service assistance system for requesting a service from a service bureau offering a plurality of different services from a plurality of service providers, the system comprising:

a service request device for requesting one of the plurality of different services from one of the plurality of service providers;

a memory storing a communication address of the service bureau; and

a communication module communicating a service request to the service bureau as a function of the stored communication address and responsive to the service request device.

2. The system of claim 1 wherein the service request device includes a user input device receiving a user request for a service, said communicating a service request being responsive to receiving a user service request.

3. The system of claim 2 wherein the user input device includes a push-button switch.

4. The system of claim 1, further comprising a processor operatively coupled to the service request device, the memory, and the communication module, the processor initiating the communication of the service request to the service bureau responsive to at least one of a user input, an operating event, and a predetermined parameter.

5. The system of claim 1, further including a service request administration module generating the service request responsive to an occurrence of an operating event.

6. The system of claim 5 wherein the operating event is selected from the group consisting of a lapse of time, an error, a threshold, an outage, an alarm, and a cycle.

7. The system of claim 1 wherein said memory includes storing a predetermined message and wherein the communication module communicates the predetermined message to the service bureau.

8. The system of claim 1, further comprising a thermostat, the thermostat including a housing enclosing the service request device, the memory, and the communication module.

9. The system of claim 1, further comprising a telecommunication device, the telecommunication device including a housing enclosing the service request device, the memory, and the communication module.

10. The system of claim 1 wherein the communication module interfaces with at least one of a telephone network, a wireless network, a data network, a local area network, a wide area network, a satellite network, and an optical network.

11. The system of claim 1 wherein the plurality of different services includes two or more services selected from the group consisting of a repair service, an installation service, a heating service, a ventilation service, an air conditioning service, a plumbing service, a masonry service, a roofing service, a flooring service, a window service, a glass service, a siding service, a concrete service. a carpentry service, a walling service, a wall paper service, a lawn service, a small engine repair service, an automotive service, a television service, a computer service, a telecommunication service, a wiring service, an electrical service, a painting service, an appliance service, a washer service, a dryer service, a stove service, a refrigerator service, a tree service, an insect service, a landscaping service, a foundation service, a pest control service, a deck repair service, and a drywall service.

12. A method of retaining a service of a service provider comprising:

transmitting a user service request from a user request device to a service bureau, said user request including user identification data, said service bureau representing a plurality of service providers providing a plurality of different services;

receiving a response communication from the service bureau as a function of service bureau receiving the service request and the user identification data;

providing user service information to the service bureau as a function of the response communication, said user service information including a requested service, said requested service being one of the plurality of different services; and

receiving the requested service from a service provider selected by the service bureau from among the plurality of service providers.

13. The method of claim 12 wherein transmitting a user service request is responsive to an input from the user.

14. The method of claim 12 wherein the user request device includes a user input responsive to a single act by the user to retain one of the plurality of different service provided by the plurality of service providers.

15. The method of claim 12 wherein the user request device is a push-button switch.

16. The method of claim 12 wherein the transmitting a user service request is communicating using at least one of a telephone network, a wireless network, a data network, a local area network, a wide area network, a satellite network, and an optical network.

17. The method of claim 12 wherein the transmitting a user service request is communicating with a telephone network and wherein identifying user data includes identifying a calling party number parameter.

18. The method of claim 12 wherein transmitting a user service request includes communicating a predetermined message and wherein identifying user data is a function of the predetermined message.

19. The method of claim 12 wherein transmitting a user service request is responsive to an occurrence of an operating event, said operating event being selected from the group consisting of a lapse of time, an error, a threshold, an outage, an alarm, and a cycle.

20. The method of claim 12 wherein transmitting a user repair service request if provided by a service assistance device housed in at least one of a thermostat, a telecommunication device, and a standalone housing.

21. The method of claim 12 wherein the service assistance device includes a user input device having two states wherein one of the two states initiating the transmitting of the user service request.

22. The method of claim 12 wherein the response communication is received within a guranteed predetermined time from transmitting the service request to the service bureau.

23. The method of claim 21 wherein the guranteed predetermined time is about fifteen minutes.

24. The method of claim 12 further comprising receiving an invoice as a function of the received requested service, said invoice being included in an invoice from a utility service company.

25. The method of claim 12 wherein receiving a response communication includes receiving a voice telephone call from a cusomer service representative of the service bureau.

26. The method of claim 12 wherein the plurality of different services provided by the plurality of service providers includes two or more services selected from the group consisting of a heating service, a ventilation service, an air conditioning service, a plumbing service, a masonry service, a roofing service, a flooring service, a window service, a glass service, a siding service, a concrete service, a carpentry service, a walling service, a wallpapering service, a lawn service, a small engine repair service, an automotive service, a television service, a computer service, a telecommunication service, a wiring service, an electrical service, a painting service, an appliance service, a washer service, a dryer service, a stove service, a refrigerator service, a tree service, an insect service, a landscaping service, a foundation service, a pest control service, a deck repair service, and a drywall service.

27. The method of claim 12 wherein the service bureau system is hosted by a service bureau host, said service bureau host being selected from the group consisting of a power company, municipal organization, a telecommunication company, a gas company, a utility company, and a telemarketing company.